"Outstanding finish and looks great"

Outstanding! We ordered the gates after a lot of consideration with regards to the cost, Shrewsbury double driveway gate, arrived earlier than expected which was great, the quality is exceptional in the Cedar Wood. The smooth wood meant it has been easy to stain. The installer commented on the great quality and we are very, very pleased with the final look. Highly recommend.

"Spoke to Kenny who we dealt with some 2…"

Spoke to Kenny who we dealt with some 2 years ago and he was very pleasant and sourced out what we required from our old order and made sure our measurements were correct for what we wanted and was always in touch with us all the way through even to the collection

"Bespoke quality"

Everything happened as they said it would.
I was able to specify measurements to ensure that hinges could be accommodated in the exact positions to fit existing post locations

" New gates. This is the first time I’ve used this…"

This is the first time I’ve used this company I brought 2 gates for different jobs they turned up and are amazing quality. I don’t normally do reviews but these gates lovely really well made and for me to review they must be good.
It was easy to order and delivery was good with great communication.

"Great gates but crap after sales service when things go wrong for them."

Regarding my 1 star. Appalling after sales service - following their mistake!! review dated 21 November 2024. I have an up date and I also wanted the opportunity to review the product.
Firstly, the gates are outstanding quality and everything I expected and more. The craftsmanship is superb and a fantastic delivery service.

Regarding my 1 star for after sale service, well that is an absolute ZERO stars.

I had exchanged several emails with Jason prior to doing my review, so Jason was fully aware of my concerns and how I had actually placed the order and where the fault lay.
Jason replied to my feedback copied below, which is totally misleading. I spoke with Jason and challenged him on his comments and added my response.

Jason - Sorry to hear you feel our service warranted a 1 star review.
We have reviewed this case and your gates can open outwards you would need hinge packers as advised via email. We can also see these were offered to be despatched to you next working day free of charge.

My Response - I reminded Jason that I had ordered the gates with Jack in the phone and I was following his instructions. I had explained that I wanted outward opening gates with a full bottom rail as shown in the Shrewsbury gate gallery.
Jack fully understood that is what I wanted and he told me that is what I would be receiving.
Packers were never mentioned and I was defiantly nit told I would need them. Why would I, as the full rail would not require a packer.
I explained to Jason again, that I had refused the offer of a hinge packer, as it would look very odd and spoil the aesthetic look of the gates as the T&G boards would be partly covers, partly not and not what I wanted.

Jason - In regards to the full frame on the bottom this is an additional option that you did not select when ordering therefore the gates were not manafactured to have this. Please note this would not be required for the gate to open outwards and we would advise to use hinge packers.
My Resonnse - I explained again, that as I was ordering on line with Jack on the phone answering all my questions and being very helpful. Never once said that I need to include a further request and that it would cost a further charge.
I pointed out that I had been really complimentary in my emails about the initial service and the gate quality. The crux of my complaint is I have been sent gates that were not requested.Following this chat, I additionally asked Jason, if he felt I had done anything wrong or made any mistakes in my ordering. He agreed that I hadn’t. I pointed out to him, just because they sell opening outward gates with packers, it doesn’t mean it would be a solution for me as I want a FULL bottom rail, as shown in the picture gallery.
Jason, said he could price me up for the gates that I thought I would be getting but if would cost me about an extra £250.
Great gates but a really crap after sale service when things go wrong for them.

"Brilliant Service and Gate!"

Couldn’t recommend this company enough! Amazing gate and the team were extremely helpful from start to finish! Edit: I’ve now had my gate for some time, and the aftercare service I have received has been outstanding! No question is too big or small, and someone has always been available to help with any queries regarding fitting the gate. DEFINITELY RECOMMEND!

"Our new gate"

Our new gate, made to order, was delivered on time, and we had plenty of notice to say that it was on its way. Dimensions spot on, and it looks very well made. Good weight and well finished. Exactly what we were hoping for.

"A pair of well constructed gates"

A pair of well constructed gates, good quality timber used to make them, could find no fault whatsoever.

"Great gate"

Great gate. As described.

"Easy to order"

Easy to order. Great delivery service.
Gates look great although I haven't fitted them yet.