"I WOULD NEVER USE THEM AGAIN"

I make this review solely relating to Reid Capital (Durton) Limited. For clarity’s sake, they are a home building company that are currently building (July 2022) a development of detached houses off D’urton Lane, near Fulwood, Preston, Lancashire on the corner of D’urton Lane and Midgery Lane.
My wife and I put a deposit on a house that this company was building in March 2021, with an anticipated completion date of Sept/ Oct 2021. During the next couple of months, their sales staff offered us the opportunity to upgrade certain appliances, and to include other fittings such as carpets and flooring. At the request of Reid, we paid over nearly £30,000 to them in the belief that these goods would be supplied in our new home for the Sept/ Oct completion date. At this time we were renting property and a completion in Sept/ Oct would have fitted in well with the end of our 12 month lease. As time progressed, we watched the house being built, albeit very slowly. As we approached September, I made contact with Emma who was our main contact with Reid, only to be told that the completion date was now scheduled for November. Shortly after that, Emma left and passed us onto Craig who was their Senior Director, and someone we had already had dealings with. However, it wasn’t long before he left and we were passed onto an Estate Agent who seemed to know very little about what had been agreed with Reid.
As we moved into 2022, the completion date kept getting pushed back and back with us being told they were being let down by others as being the reasons for the delay.
In May of 2022 our landlord informed us that they were selling the house we were living in. We spoke to the Estate Agent to get an anticipated completion date and were told Sept 2022. Faced with the prospects of being homeless, we were forced to pull out of the purchase of our home with Reid. We had passed the contractual ‘long stop date’, so despite having already exchanged contracts, we were able to pull out and recover our deposit. However, some nearly 2 months later, Reid have still not returned the money that was given to them to provide the upgrades or extra goods for our home that was promised to us for last year. We are now involved in solicitors’ letters with the prospect of having to take Reid to court to recover this money.
Would I recommend Reid Homes (Durton) Ltd to anyone looking at buying a home near Preston? NO I WOULD NOT
Would I ever use them again? ABSOLUTELY NOT
Oh, and my reviews go back 6 years, not 6 days like the mysterious Max H. I would question if this is a genuine review written to negate my negative review. You can decide yourself
7th June 2023, being served court papers to recover our money.

"Reservation Fee"

Want to say a big thank you to the Reid Homes team. I had paid a deposit of £5,000.00 on the reservation of my beautiful new home. Unfortunately, because of my unforeseen circumstances, I had to cancel my reservation & even though Reid Homes were not obliged to they returned my deposit in full.