"DO NOT TRUST!"

Purchased an item and after 9 days, called to be told they didnt have it instock, would have to order it in and couldn't give an ETA. Wouldn't ever recommend these guys. Horrible service.

"High restocking fees for exchange orders"

Wanted to replace a new computer monitor (still in box) from 27" to 32" but they charge 5% to 25% restocking fee depending if the item packaging was already opened or not.
Many places are fine to replace without extra charge if still new in box. I even offered to drop off and pickup from the same store.
Also, a refund incurs the same fee. I would avoid ordering from JW Computers as they do not have a good customer care policy. I hope they can improve on this in the future!

"Ordered something from a 3rd party…"

Ordered something from a 3rd party partner, waited almost 2 weeks and it got cancelled for no reason. Very disappointed

"False advertisement "

False advertisement . Ordered laptop and as per delivery 4 working day has been 2 weeks no updates a d no body can answer questions.useless customer service. Wonderingbif this is a scam?

"Purchased a MSI laptop the power supply…"

Purchased a MSI laptop the power supply for which was DoA. Cannot get them to even answer an email let alone replace it.

Call them and spend 40 minutes on hold … only to have the call disconnected

"Buyer Beware! This seller does not care! The worst customer service!"

This seller was supposed to send me a replacement NVMe SSD Drive, but since the parcel was poorly packaged, it's either the seller did not put the drive in the parcel and has been dishonest or someone has tampered with it and stole the drive during transit.

The seller was unwilling to help and the customer service does not care, customer service thinks I'm the one who's being dishonest.

Ask yourself this question = How can they post an expensive drive by poorly packing it and not insuring it as well? I have shopped with many different computer shops before, and JW Computers is definitely the worst! Buyer beware! You've been warned.

"Disgusting customer service"

Disgusting customer service

"Don't trust diagnostics"

Update:
Since posting the review I've been contacted by a resolutions manager at JW head office. He has organised a refund for the diagnostic which is good.

It is a shame my emails were ignored by support and they didn't do the right thing initially, but is good to see that the people running the business want to make sure the right thing is done.

Original Review:
Was having trouble with my PC for months so took it to JW computers for a diagnostic. Was told it was the PSU. I thought awesome- I know what is the problem now. I got myself a new PSU and sent my PSU back to bequiet to be tested. My PC was still crashing and I hear back from bequiet saying the PSU is fine.

Swapped out the motherboard myself because that was the only other thing I thought could be the issue and my PC has been running flawlessly since.

Now I am down $500 after buying a Seasonic PSU that I didn't need. I have sent emails to JW asking if anything could be done (even just a refund for the incorrect diagnostic???) and they are ignoring my emails.

It is a shame because in the past they have been reliable for me but I can't just let ignoring loyal customers slide. I get making a mistake with a diagnostic- I was having double too which is why I took it to who I *thought* were experts. But if it is a service you offer, when you *do* make a mistake you should do the best you can to make it right with the customer.

"i bought a Asus TUF GeForce RTX 4070 Ti…"

i bought a Asus TUF GeForce RTX 4070 Ti 12GB Graphics Card from them online and found this to be the best price from all online shops at the time.checkout was super easy and delivery was realy realy fast.it was packed so well it would have survived a nuclear blast.i wont hesitate to buy from them again.

"Cancelled order after a week of waiting…"

Cancelled order after a week of waiting for shipping. Happy to take your money even without stock! Not acceptable.