"Got a free upgrade!"

It turned out the chain saw I ordered is no longer available. Tooltray let me know this would cause a delay but that they would deliver the new replacement model at same price. It arrived on the day promised.

"Good price fast delivery"

Nicely price and fast delivery

"Damaged goods"

I received the 12 piece chisel set in a wooden box and it had a dent in the outside cardboard box, and a hole in the wooden box.....not happy.

"Still waiting"

Goods ordered 9 working days ago and have still not arrived. Can not speak to anyone over the telephone, just an answerphone.

"Still waiting for stock??"

Not received my order yet, still apparently waiting for stock on the 3 items I ordered 2 weeks ago. On a positive note Emily from customer service has been in touch every step of the way and is very pleasant.

Maybe remove the items if they are not in stock to stop this happening and promote Emily for having her finger on the pulse

"No delivery over 2 weeks later and bad customer service"

I emailed the company after waiting a week to be told they have been waiting on one item coming into stock would be 2 working days. Another week past still no delivery another 3 emails then an answer no items are in stock. I have asked for my money back.

"NOT HAPPY"

I ordered a box off screws nearly 4 weeks ago and still have not received anything.. The screws were specially ordered for a job and now I have lost the job BECUASE I couldn't supply screws.. Won't ever use again!!

"A simple and easy purchase experience resulting in prompt delivery."

Very close to five star satisfaction. Only let down by no communication to indicate a delivery date.

"Awful, poor service and bad responce"

Upon selling me an item that was out of stock, and had been discontiued. Which i had to find out by asking.. They still haven't refunded money! If i could vote 0 stars i would!

"VERY GOOD PRODUCT"

SPEEDY SERVICE EXALENT TOOL