"Lack of communication after a bad experience"

Very disappointed with this product. The images portrayed on the website are nothing like what you actually receive and the quality is very poor.
Once I raised my concerns and requested a refund I was emailed to ask for some more photos of my pets so they could get me another mat sent out and of course I complied with this request as I was told a refund would not be authorised and to meet them half way.
I have sent several emails asking for an update on second order and I’ve had no response.
Sadly avoid at all costs is my opinion which is a shame because it could be a really great idea!
Even if no update is available or the order is still in progress an update to advise this would have been most welcome instead of being left in limbo wondering what’s going on

"No instructions on how to use this"

No instructions on how to use this, didn’t know what to do with it. Binned, waste of money😒

"Arrived on time and great product"

Arrived on time and great product

"Good thank you"

Good thank you

"While the mat looks ok it’s very poor…"

While the mat looks ok it’s very poor quality and I’m too embarrassed to give as a gift, as intended so is a waste of money.

"Service was good and communication with…"

Service was good and communication with seller was also good. Though I was unable to track parcel due to issues with my order number, the seller answered my query quickly.

"Wait awhile but no one thought it came…"

Wait awhile but no one thought it came but not what I was expecting I wanted a door mat not I don’t know what to do with it yet maybe use in kids bedroom as it their dogs which our lovely likeness thank you

"Very disappointed with Personalised Door Mats"

I bought 2 of the personalised door mats and was very disappointed in the quality of the product. It is basically a flimsy bath mat and certainly not not value for money. I won’t be recommending this product to anyone

"Friendly and Easy to Use"

Emma aways really helpful answering all the queries I had. Their response times for emails was also very quick which surprised me as most companies take 72 hours plus.

All my questions and queries were resolved better than I was expecting.

Very happy with the service and I would highly recommend :)

"It’s been over a month and I still have…"

It’s been over a month and I still have not received my items so I don’t think with bolts is that good I hope this is displayed do not order