"The gentleman I spoke to was lovely"

The gentleman I spoke to was lovely, efficient quick and got everything sorted , thank you for your kindness Charlie

"Constant billing issues"

Have had a few billing issues with one bill, so my contracts due to expire and I’ve requested a switch to Vodafone for a better deal and frankly will be glad to end my dealings with this company- my switch date is 3 days before my contract is due to end so one bill is attempting to bill me for £597 in early termination fees and as it’s a residential line these fees breach ofcoms regulations for termination fees of basically paying what’s due to the end of the contract- which should be about £6.

"Lovely guy very helpful indeed"

Lovely guy very helpful indeed. Very efficient. And dealt with problem very quickly

"Broadband slammed and no fix - poor customer support"

On the basis of my recent experiences I wouldn't recommend this company at all. About 4 weeks ago my business broadband stopped working. Very little help from technical support and eventually after two weeks they decided the service had been 'ceased' or 'slammed'. All they seem to be able to do is to sell me a new contract which hasn't so far materialised either. Why can't the original connections be reinstated? Very poor service and no quick alternatives. Makes trying to run a business very difficult. I have spent hours on hold and then need to explain the whole scenario again and again.
Update 18/10: A/c No 4532146

"The guy don’t know in accounts department…"

The guy in accounts department management time was helpful for listening to my concerns made some inquiries into what I spoke about and gave a positive response with the correct outcome

"After a terrible recent experience with…"

After a terrible recent experience with changeover to XLN, a manager finally called me back and for my inconvenience and loss of business for 10 days I was offered £30 as a token gesture. I’m still waiting for it 2 wks later.

"invoice question"

the gentleman dealing with my request did so perfectly answering all my questions and resolving my quiery quickly and professionaly

"I purchased a new adsl modem router and…"

I purchased a new adsl modem router and need the username and password and settings for connecting to the internet, we had a couple of issue getting to connect but Ash was a great, helpful and polite and found the issue and had it us setup and ready to go. Thank you ash

"Thomas was profoundly patient and help…"

Thomas was profoundly patient and help me with I needed. Well done!

"We were without broadband for 2 weeks…"

We were without broadband for 2 weeks caused by a one bill error . Now waiting for 2 further weeks for a manager to call me . They have been excellent for 15 years but this experience has been appalling . We all make mistakes , how we deal with them defines us & this has been terrible