"As good as their spas."

My experience with both the spa store and spa is very positive.

"Great service and fast shipping."

My order was filled, shipped and received in a few days at a great price. Thanks.

"Excellent service"

We had a very frustrating time trying to get parts for our spa from the local company from whom we purchased our spa. Articspastore.com was fast and easy. We will always order our parts from Articspastore.com

"Ordered product a week ago, no signs of shipping or any response back about shipping besides thank you we will get back to you????!!!"

My order was placed a week ago and since they charged my card there has been no activity on my account. I have sent in emails and have only gotten a standard reply of thank you we are looking into it but no other responses? This is my first time ordering and will be my last if this is how every order is handled.

"Reliable!"

Great job, even sent me an email when my products were delayed -- albeit a few days after the site said it went to "shipping". But all in all, they got back to me so that's a plus, I'll keep using them.

"Arctics Spa's Quality, Service, and Response SUCK! Catchy enough for you?"

Bought a Arctic Spa from you Vernon Hills store, owner Dave. I have had several issues from the beginning. None of which went smoothly. The store has closed and is in different hands. I have a new guy servicing my Spa. He has had an order in for weeks with no response. Order #2231.

Again, the BS continues. No online support. The phone rings and rings.
Based on your online video's the company is there, but where is everyone?
For years I have struggled with your support. Worst i have every experience.
From an American Manufacturer who feels you should be ashamed of your perfessionalism.

"Still waiting"

It's been over a week since I have paid for this service and no one yet has contacted me to schedule appt. Annoyed.
Addendum: They saw review and responded promptly. Thank you.

"less than happy"

had questions so i tried calling--on hold 3-5 minutes, then had to leave call-back info. 24 hrs later--no call-back so i called again same-o same-o. at end of 2nd day ,i emailed and asked to at least get some email back. got a response next day. took a chance and ordered on-line. next day got an email that my order had been accepted.
next day 6-7 days ago got an email that my $134.00 order was awaiting shipment----no tracking no nothing. last year i spent probably 6-8k dollars on-line without a hitch. won't be able to say that this year.
p.s.--still don't have the items i ordered

"A catchy header.........................YEARLY FILTER PROGRAM DOES NOT WORK"

Hi Friend:
When I am on the yearly filter program and should be receiving new filters every three months, you do not ship the out on schedule. Every time this past year I have had to make a telephone call to get the filters shipped. The due date would pass and then I made a call requesting they be shipped to me. They should be scheduled to be shipped out on the 1st of each month they are due to be shipped. A computer program could be set up that would alerts your office 7 days in advance of all those customers that are due filters in the coming month. Your staff boxes all of them up and have all the boxes ready to be given to the shipper on the 1st of each month. Not difficult and I would not need to purchase 15 months of filters all at one time to ensure I have the required filters on hand.

"After 10 days my order is "Awaiting shipment" and with no news from the service !"

For the moment, I have the impression that they take the money more rapidly than to sent the comand !