"Do NOT rent a car from this company"

Do NOT rent a car from this company.

We were driving an older Suzuki with over 200000 kilometers on it and were incredibly careful the entire time we had it. The rep spent some time explaining “wind blown doors” when we got the car on the first day, so we purposefully treated each door very carefully during the trip and only used the car in the city (taking buses to any outside excursions). We did notice on the first day that one of the doors had some difficulty closing, but assumed it was just because the car was obviously old. When we returned the car, they claimed we had a wind blown door and charged us $3900 for something that clearly was pre-existing. When we explained that we had noticed the door closing strangely on the first day and that we also never opened or closed the door roughly during our small trips in the city, they insisted that their techs would have caught it so it must have been our fault.

There was another couple returning their car at the same time that was getting charged ridiculous repair fees as well. Absolutely a scam. They have so much power over you when you are in a rush to get back to the airport.

After all this the driver still sat there until I basically had to demand they take us to the airport.
Completely ruined our trip.

DO NOT USE!

"What a racket."

What a racket.
Waited in the airport for an hour for pickup, then waited at the nearly empty office to receive a Suzuki with well over 200,000 kilometers.
We were vaguely warned about expensive door damage from wind, so although we had only fair weather, never left the Reykjavik area, and only put 225 k's on it during our week, we were VERY careful with the car and never opened the door more than 24-36 inches max. With the tightness of the parking spaces in Reykjavik, we were often LUCKY to be able to open the door 24 in.
Fast forward one week to return time, and FairCar claims that there was wind damage to the passenger door hinge, which will cost upwards of $3,900.00 to fix! Naturally they demanded full payment on the spot despite the extra insurance coverage we purchased, and even though he emphasized that it was only an estimate... If it cost more he would let us know and charge it. 🙄
$3,900 later, we were at the airport with a sour opinion of ethical business practices in Iceland.
Bottom line: FLY AWAY FAST FROM FAIRCAR (or the many subsidiary names under which they do business, presumably to run away from the avalanche of bad reviews that seems to follow them).

"A friendly, efficient experience"

Not too sure about other peoples’ experiences here but we were picked up at the airport within minutes of landing, over to the hire depot in about 10 minutes, dealt with quickly and got a good overall customer service.

The car we ended up with was a Dacia Duster, mileage at about 50k, clean, odd bit of damage to one panel but it’s Iceland, not London so we didn’t expect pristine cars. Mechanically seems sound and has just been dropped off as I write this with an extra 1300 happy kilometres, now just waiting a few minutes to be taken to the airport but I personally couldn’t have had a better experience and wouldn’t hesitate to use them again.

For reference, I pre paid about £80 for the premium insurance thing which meant no £2600 deposit was required.

"I will never forgive them for ruining my holiday"

This company is an abomination for claiming they provide tourist services. Their shuttle service from Keflavik airport was unreliable, with only one driver operating the service and displaying a very poor sign which made it incredibly hard to spot him at the airport. We were forced to wait at their sparse and uncomfortable office for over 3 hours to collect our car, with the manager unable to offer any explanation other than "we're short-staffed" - and when asked if he could help his employees to process more customers, he replied that he was busy with other tasks.
When we finally received our car, it was quickly revoked because it was due an MOT and a headlight was out.
Our experience of returning the car was even worse - there are not enough characters in this review space to describe how appallingly we were treated.
In summary: this company has no customer service; their employees have no people skills; the ethos of the company is to take as much money from their customers as possible while expending as little energy as possible.
Avoid this company at all costs - they ruined our once in a lifetime holiday and I will never forgive them.

"Vi havde en ok oplevelse med Faircar da…"

Vi havde en ok oplevelse med Faircar da vi var forberedt til tænderne (bla. efter at have læst elendige anmeldelser her på sitet).

Mit råd er at droppe alle forsikringer når du booker bilen på websitet og så tilkøber du den fulde forsikringspakke, når du afhenter bilen på deres kontor. Det blev jeg rådet til af deres kundeservice inden afrejse, og det var bare perfekt - og billigere.

Forvent at du skal vente lidt på at blive hentet af deres shuttle i lufthavnen og at det kan tage en times tid at hente bilen hos dem, da der skal udfyldes papirarbejde og bilen sikkert skal fyldes op med brændstof og muligvis også skal have skiftet dæk (alt efter vejret).

Udover kørekort skal creditcard også være i lejers navn.

Er du i tvivl om noget så spørg dem. Min oplevelse var at de svarede fyldestgørende på alle vores bekymringer og spørgsmål.

Vi afleverede en minibus med 17 sæder til dem kl.03 om natten uden problemer og havde helt overordnet en god oplevelse med dem hele vejen ud til lufthavnen da vi skulle hjem.

Grunden til at de ikke får flere stjerner herfra er, at deres forretningsmodel virker shady. Havde jeg ikke forberedt mig, havde jeg måske også fået en dårlig oplevelse...

Husk at pris og kvalitet måske hænger sammen inden du booker den billigst mulige bil på Island :)

God tur!

"Lang afhentning"

Vi lejede bil på Island.
Vi fik ikke læst ordentligt op på, hvor bilen skulle afhentes. Deres ordning er sådan, at man hentes med shufflebus i lufthavnen og køres til deres kontor 5 km. derfra. Egentligt okay, men det giver selvfølgelig ekstra ventetid og de havde kun plads til chaufførerne. Der var 8 pers. i kø og vi var uheldigvis de sidste. Da vi endelig kunne få bilen, skulle der vinterdæk på, hvilket gav 20 min. ekstra ventetid. Alt i alt ventede vi 2½ time på udlevering. Min mand skulle så retur til lufthavnen, hvor jeg ventede med vores børn. Træls start på ferien.
Da vores fly blev aflyst, kunne vi meget fint komme i telefonisk kontakt med dem og fik uden besvær forlænget vores billeje med en ekstra dag. Afleveringen gik problemfrit, hurtigt og shufflebussen kørte os afsted med det samme.

"The custom service is horrible"

The custom service is horrible. I waited about 1.5 hours to pick up my car and at least half an hour to drop off my car. The car I got was over 160K miles, way over any US standard. DO NOT USE this car agency. They go by faircars.com or city car rental.

"Do Not Use FairCar"

This is an alternative name for City Car Rental—this company has multiple aliases in an attempt to dodge the many, many bad reviews from people they've screwed over. We booked a car through this company for our trip to Iceland. They made us wait for hours in the airport for our scheduled pick-up, and then hours more inside their agency to actually get a car—at which point they tacked on additional fees wherever they could, including a several hundred dollar charge for going over their mileage limit that anyone leaving Reykjavík would exceed. Do not use this company under any circumstances.

"Katastrophale Autovermietung"

Es gibt einen Stern, weil die Abwicklung bei Abholun freundlich erfolgte.
Der Rest bekommt 5 Minussterne!
Ein uralter/, klappernder und laut vibrierender Dacia Duster mit 280000 km auf dem Tacho! Wir hatten am 4. Tag einen Platten, was mal passieren kann, aber der Hit war, der Radmutterschrauber war uralt und innen komplett rund geschliffen und nicht zu benutzen. Gottseidank amen zwei junge Amerikaner, die einen passenden Schlüssel hatten. Reserverad war dann bald drauf, hatte aber nur etwa die Hälfte Luft, so dass der Alarm ständig piepste. Auf einem Bauernhof bekamen wir dann Pressluft. Wir fanden sogar eine Werkstatt und bekamen einen neuen Reifen, der natürlich nicht von fair car bezahlt wurde. Nur den Radmutterschlüssel haben sie bezahlt.
Eine einzige Katastrophenfirma, der man nicht trauen sollte. Für mich war das Vorgehen grob fahrlässig und es gab nicht einmal ein "sorry". Lasst bloß die Finger von dieser Autovermietung!
Peter

"Disastrous experience... old cars close to demolition"

Disastrous experience...arrived at the airport we had to wait 40 minutes for someone to pick us up to take us to the car delivery office. Then to get the car, it took more than an hour.
We were given a Suzuki Vitara with over 260,000km, it had obvious signs of rust and deterioration. The braking system caused the car to skid, the low beam bulb was broken, the dashboard lights that went on and off for no reason.
Easy to make low prices with cars close to demolition at the limit of danger...

Esperienza disastrosa... arrivati in aeroporto abbiamo dovuto aspettare 40 minuti prima che qualcuno ci venisse a prendere per portarci presso l'ufficio per la consegna dell'auto. Poi per avere l'auto, è passata più di un ora.
Ci è stata data una Suzuki Vitara con oltre 260.000 km, presentava evidenti segni di ruggine e deterioramento. L' impianto freni faceva sbandare l'auto, la lampadina dei fari anabbaglianti era rotta, le spie del cruscotto che si accendevano e spegnevano senza motivo.
Facile far prezzi bassi con auto prossime alla demolizione al limite della pericolosità...