"Absolutely dreadful experience, nightmare from start to finish."

Absolutely dreadful experience. Turned up 2 hours late. With 2 small box vans (we were promised 7.5 tonne trucks) I advised they would not get everything in and requested they get another truck. They ignored the request. Totally disorganised and took little care of our property causing considerable damage trying to cram in. Inexperienced men, which meant most of the work done by us. Had to bring a further vehicle and then still couldn’t get everything in so had to make 2 trips. We were not packed on completion that delayed our buyers getting in, highly embarrassing. Then to top it all, refused to unload until we had paid the balance, denied any of the damage was caused by them. A complete nightmare from start to finish, lied about everything. I will be taking legal action!

"Oversold the reality"

Great visit from the rep. gave me confidence we were choosing the right removal team.
Were advised a 07:00 start time but they arrived around 08:15. The guys worked fast and hard loading our possessions and appeared to take reasonable care.
Similarly for unloading although stair carpet was a mess when they finished because they used protection on the first three stairs only which dosnt last long. Lots of marks on the walls going up the stairs from the efforts of moving the furniture and a few chips in the paint in the banister. One wall light was also dislodged.
Even before the loading was complete I had one text and a phone call asking for the balance to be paid when loading was complete. I was also asked three more time for the balance payment by the removal guys. £1260 for a 15 mile move. Not the most expensive but by no means cheap and on reflection I wouldn't say the removal guys were all hugely experienced. Despite me specifically saying, twice, there would be a need to remove the American style fridge/freezer doors, they wouldn't do it so my fridge/freezer sits in a downstairs bedroom for now.
On balance, the site visit oversold the reality. I expected a better.

"Very friendly staff,helped us move from …"

Very friendly staff,helped us move from London to Liverpool,very cheap price and very good service.