"Interesting comments about loss of…"

Interesting comments about loss of deposit, let me add my story!
I handed over 4k deposit for a family Villa that we were all looking forward too
My mother is 85 and currently not in great health so was an opportunity to spend some time with all of the family before she was in a position where travel would be impossible
We had a further 8k to pay which would not be covered by the insurance company ( nor is the deposit btw because we had to cancel or pay the 8k )
A proper catch 22, they would not delay the final payment so at 4pm on the day the balance was due we received a very cold email saying that we had broken contract and lost our deposit... nice, In my eyes they have stolen my money, please pass it on to who ever you can this company should be avoided at all costs, they really do not care, we have posted a number of posts on facebook warning people of this scam, avoid and go with a much more ethical company or be prepared to lose your cash

Regarding your reply, you miss the point from us and all of the other people, you backed people into a corner by not allowing more time to pay the final balance, once we did not pay the balance the cancellation is viewed that we cancelled which then means we are not insured
I will remind you that even though Portugal may be open, we still are unable to fly from the UK, as you already know
I really hope your short term greed costs you your business in the long term, you will probably rent out these villas and be able to have increased revenues, but people are not stupid and can see the theme here, your company is the pariah of the industry and in the long term I hope that this comes back to haunt you.
We have not finished with this yet and intend to get your business in the public Domain, I have written to a number of the tabloids / media and Government bodies

Anyone who reads this please support us and the other poor people who have spent and wasted £1000's by avoiding this company

"Very disappointed!"

My family have used affinity villas on several occasions, and have been happy, but never again.
We obviously had to cancel this years holiday due to the corona virus pandemic. We had paid a substantial deposit for our villa .
Affinity villas were the most hostile unhelpful company in the circumstances, they refused not a penny refund whatsoever , so we asked if we could delay the holiday booking date until safe to travel or even until the following year , but no they wouldn't offer this either ,( even though the villa was not booked ! ) There was absolutely no reason the date could not be changed. They just took our money knowing that people cannot travel currently . Completely unacceptable and just morally wrong. And if you are thinking of booking with them beware they are not ABTA registered or protected.
The corona virus pandemic effects all and especially the travel industry, however you need to do all you can to keep your customers coming back even if that is a small gesture,
Affinity don't deserve any custom.

"Loss of Deposit"

Affinity villas proactively contacted us to detail their contractual obligations with villa owners and were helpful in trying to find ways to create some flexibility in this context. What has however been disappointing is that they say they can not move our deposit to 2021. Reason given was that they have not renewed contracts with the villa owners for 2021. This is surprising though as I now see they are taking bookings for 2021 so the company must be aware of what villas they have on their books For 2021 . Deposit lost too which is disappointing after travelling with them for around 5 years .

"Lost deposit, not flexible"

Lost deposit as they were unwilling to wait and see re flights, very unbending in this difficult climate. We would have rebooked if it was an option but it wasn’t, just pay and claim off your insurance!!
Short term gain as we would not use this company again.

Re reply

As per your cancellation policy the closer you got to the holiday due date the more money I would have lost . You told me at the time that I could not have used my deposit to rebook for another date so there was no point in waiting to cancel and risk incurring more charges , or having to pay the full balance and hoping my insurance would cover it. Too risky.

"So Disappointing"

Lost deposit. Unable to transfer booking. It is my opinion that at times of crisis such as we are experiencing it has become obvious that companies step up or fall short, unfortunately Affinity fall into the latter.

"Very disappointing"

We booked a villa with Affinity Villas for a week starting 30 April 2020, Ryanair gave us the option of refund or reschedule flights, the car hire company did the same due to CV19. I initially asked Affinity Villas to move our booking to same week 2021, but they refused stating terms and conditions, they also insisted on charging a 50% cancellation fee leaving us out of pocket by £451.50. This surprised me as they would have kept my custom if they had moved the booking to a later date.

"Fantastic villa"

Fantastic villa, fabulous weather, the algarve is something else. l'll certainlly be back, a brilliant holiday.

"Beautiful villas"

Beautiful villas, good and prompt service.

"We found Affinity Villas to be efficient and friendly"

We found Affinity Villas efficient, knowledgeable and friendly. Easy to communicate with and arrange our holiday villa rental which went without any problems. We also arranged car rental through them which went very smoothly. The likelihood is we will arrange another villa holiday in Portugal with them.

"Excellent Holiday"

We really cannot fault the entire service from Affinity Villas. It is the second year running we have booked accommodation through them and extremely pleased and highly recommended.