"No responsability whatsover"

I ordered a radiator from this company but overall the experience with the company was pretty bad. I had to chase them several times to arrange and confirm the delivery. On delivery date, the radiator was left in the middle of the road not kerbside. Upon inspection of the goods, the paint on the radiator was smudged in several places. When I contected the company to complain about this their suggestion was to sand and repaint the radiator myself.

"I know the reviews for Radiators 4 U…"

I know the reviews for Radiators 4 U don't look that great and to be honest I was afraid to buy from this company because of those reviews. the radiators seem to cost more from this company than anywhere else. My Radiator arrived this morning with the feet and the thermostat and so far I am thrilled with the quality. the whole process and customer service were great and the delivery was easy. it's a pallet delevery so you'll need a friend to help you carry it which should be mentioned beforehand other than that beautiful rad great-quality. Once it's fitted I'll add more to the review the radiator has been fitted it looks great and heats the room nicely. Great product good company

"Rail arrived with a huge dent in it"

Rail arrived with a huge dent in it, packaging was undamaged so the rail was packaged faulty. As we did not see the dent and scratches in the first three days (as we left product in the perfect packaging) no refund or return offered. Look at the Trust Pilot reviews where they have 1.8 stars out of 5. Lost out on hundreds of pounds as radiator can't be fitted and no help given.

"Extremely poor organisational logistics."

Heating Engineer Review.

1st time I’ve used this company & Last due To being unable to send the correct radiator end bushes which took 4 attempts and 2 weeks to resolve including 2 telephone conversations and email correspondence.
Ordered 1 column lacquered vertical radiator (nice finish) bushes arrived separately when trying to install I found 3 left side & 1 right side orientation, I was advised by phone these are packed elsewhere. I Asked for 1 right side and consequently received 2 left, emailed to advise of circumstance then received 1 left & 1 right in WHITE?,
Requested 1 right in lacquer then received 2 left and 2 right, I offered to return all the spares I’d accumulated but was advised to put them in my recycle bin, what a total waste.
I advised Sue who’d dealt with the whole process personally that fortunately this product was for my own property, had it been for a customer they’d have a totally different circumstance to deal with.
I was advised by Sue that the above was an isolated incident which I struggle to comprehend as they had 4 attempts to get it right, and on 3 attempts bushes where sent loose and not in original packaging therefore from their own stock.
Unfortunately for Radiators 4 u they have lost my future business to the tune of thousands of pounds, however
Fortunately I use another (Reliable) provider who include column radiators with bushes pre installed - What a fantastic Idea!! and get it right 1st time.

The above is based on true facts and therefore an objective/diplomatic account of dealing with this business.

"Really disappointing service"

Really disappointing service. We placed our order based upon the stated 2-3 days availability and it ended up taking nearly 2 weeks. Plus, what was most annoying was me taking 2 days off work unnecessarily for x2 'no show' deliveries ..was a case of third time lucky as they say! Guys, please just be upfront & honest with your lead-times.

"If I could give no stars I would"

If I could give no stars I would. I have spent over £6000 on radiators with these people, the radiators arrived damaged - these should have been checked prior to being delivered to me. A customer service representative informed me that the radiators had been damaged while being transported, which was just a way to take the blame off of themselves as the radiators were clearly faulty before being shipped. When the radiators were all fitted in my house, one of them was leaking due to the gasket being faulty. They sent us new gaskets, we had to pay a plumber to come for a second time to fit the new gaskets however there were further problems. They sent engineers to collect the radiator to resolve the issue themselves (we had already fitted our own cufflinks to the radiator), when the radiator was returned, our cufflinks were missing and the original nipple valves were missing. I had to call the plumber back for a THIRD time to fit the radiator in, we had to buy new valves as they were not returned with the radiator. When I contacted customer services, they said that I should have stripped the radiator prior to returning it (although I was not told to do this) so they could not reimburse me for the missing parts and they also said they do not take responsibility for plumber's costs even though the reason I had to call the plumber out so many times was due to the fact that the radiators I purchased were faulty.

"Terrible product and customer service"

Terrible product and customer service. Ordered two radiators the same color one came a different color entirely and then they charged an arm and a leg to replace it. Everything from order to delivery to invoice process was overly complicated and disastrous. At the end of the day would have been less to go with one of the high end radiators companies like Castrads !

"Extremely Bad Customer Care"

Since complaining Radiators 4u have gone out of their way to resolve my issue which was done quickly and professionally. The cast iron radiator is also awesome and looks great. I am now a very satisfied customer!!!!

Please, please avoid Radiators 4U as this is the worst supplier that I have ever used. They supplied an expensive cast iron radiator in two pieces with a joining tool that did not fit and was useless. I paid a plumber for a days work, drained down the whole radiator system, to be told by Radiators 4u they do not accept any liability. Their QA procedures are non existent and they clearly do not care about their customers but happy to take your money

"Absolutely despicable after sales…"

Absolutely despicable after sales service. When my bathroom fitters came to fit my radiator, it was discovered there was no plug for the wall stay. I rang after sales team thinking this wouldn't be an issue, to be spoken to by the most patronising person, who told me i should have reported the issue within 3 days of receiving the radiator. After I explained how would i be aware of this when the pack was sealed id expect everything to be sent when you pay that amount of money. After spending £3000 on radiator i wouldnt expect that to be an issue over a 50p plug for a wall stay. Mid renovation with only half the house kitted out with radiators il be taking my business else where to a more reputable company. Absolutely disgusting customer service

"Still waiting after 3 months, not good"

Again a 3 month wait for radiator given countless updates that it is not in stock and emails saying they would arrive but never did. Very poor customer service.