"I was so worried once I read all the…"

I was so worried once I read all the reviews AFTER ordering my Yennefer cosplay but I can't complain! It arrived within a week and it's really good for the price.

"Very strange experience"

After reading bad reviews I thought my order would never show up. However it did come within the time frame given. Unfortunately it was too small, so will never be worn and never has been worn as it was too small to even try on. So then I started the experience of trying to get a refund….

I emailed the address given on their website for returns. I tell them the outfit doesn’t fit but is in great condition, I just want to post it back and have my refund. The response I get is someone telling me that the costume I had bought is custom made and therefore cannot be returned. I immediately fight this as at no point did I give them any measurements to custom make my outfit, the order was also shipped the day I ordered it - very little time to make a custom made outfit if you ask me?

They then come back to me and say ok but you have to pay shipping, which I was already aware of. The person tells me shipping is very expensive so I probably don’t want to do it. I tell them shipping will cost me about £15 from the UK to China. The refund I will receive is almost £60. So even though I will have to fork out £15 to return the item I still see it as a win to get a bit less than £60 back. I explain this to them and again am met with the response that it’s expensive and I probably don’t want to send it back.

At this point it’s almost like they don’t want it back. So I’ve told them if they don’t want me to send it back that’s fine, but as I am more than willing to send it I would like a full refund either way.

Still waiting to hear back but I don’t think I’ll ever see my £60…. So if anyone would like a size small, Elton John costume for £60. Help me out and take it off my hands!

Edit: I finally received my refund after being given the returns address. However, I didn't appreciate the hostility in giving out the returns address. If a person wants a return and it's within the return policy just let them do it. How is it Coshd's right to tell me the postage is expensive and I probably don't want to do it?

"Mixed feelings leaning towards bad"

Mixed feelings.
I ordered the M size of Mad hatter costume along with the wig and paid for express “next day” delivery / shipping.

2 days after that, they contact me to tell me they only have L. I go ahead with that.

The costume arrives in 3 days (and it is pretty amazing), but the wig arrives in 2 weeks (so I had to buy one for my party). I ask them for a refund and ask me to send the wig back which I do. 2 months after no refund and they keep responding emails with what looks like template responses, not addressing my questions or willing to help (the person responding is called “Summer” which seems like a robot to me). “Enter your return number” which they never provided.

I will not buy again here unfortunately.

"Great quality"

I ordered 3 cosumes from here and the parcel arrived with only 2 costumes. Read the reviews after ordering and my heart sunk. I email the company got a response in under 24 hours there were 2 parcels got the second parcel tracking number and parcel arrived next day. All shipped with standard shipping and arrived in 8 working days. Great quality, great fit love it.
Sorry others had a bad experience but mine was great

"Wish I read the reviews sooner…"

Their sizing on their site is very inaccurate, and so didn’t fit when I got the item and they aren’t responding to my emails either. Not the best company unfortunately as the costume was a lot of money too!

"No response from CS and slow!"

My daughter ordered in the pats from their site and it arrived relatively quickly. I ordered a few weeks back paying for express shipping, it stated at the time on their website that it would be shipped within 2 business days after payment cleared as it was standard sizing. They’ve since updated it to now state 10-15 days. When that didn’t happen, I asked them to cancel, no response. A few days later, I asked them to either cancel and refund me in full or refund me the shipping since I was not receiving express shipping. Again, no response. Today (2 weeks later!) I receive an email confirming my order, that I no longer need nor want, has been shipped. £115 down the drain what it feels like, though I will be contacting by credit card company for a chargeback.

"good experience"

i bought a marin kitagawa cosplay from this site before reading the reviews about this website and after reading them i was so scared i was going to get scammed i was even more concerned when my tracking number on the shop app didn’t work, however i went onto an international tracking site and i could see where my package was, it came within the given timeframe and is exactly what i ordered i can’t complain

"Ordered two cosplays(doctor strange and…"

Ordered two cosplays(doctor strange and scarlet witch) with express delivery. Only scarlet witch was delivered and when contacted they only replied with a tracking number for the order that was already delivered. Extremely unhelpful and won't be ordering again

"Surprised, Really Good Experience!!!"

I bought a cosplay of Yennefer of Vengerburg from here before reading the Trustpilot reviews, and assumed I’d never get my product or it would suck, but that’s not the case at all!!!

It arrived after about 5 days and looks genuinely great for the £70 I spent.

Obviously other people seem to have had terrible experiences but mine was pretty damn good!! Can’t complain.

"Literally stolen my money"

Taken money for a costume that isn't going to arrive at all, let alone on time. Paid for speedy delivery. Company will not respond to messages at all. Having to resort to other methods to get money back.