"AVOID AT ALL COSTS!"

I was asked to remove the last bad review as they had resolved my query, and I did as I thought things can only get better....

However, the service still hasn't improved.

My solicitor has been waiting over 6 weeks for a document and even after numerous attempts and emails still nothing. We were reassured (25/02) that it would be sent as soon as possible. Again, nothing.

This company is a joke.

Danielle has been helpful in trying to resolve the matter but unfortunately for her, she isn't able to and has just apologised profusely for the service I have received.

A director has been cc'd on all the mails and despite being a "director" of the business and the one that asked me to remove the review last time, still hasn't got a rocket up his bum to sort it.

It is an absolute shambles of a business, do not even engage with them as you and your buyers/sellers will have major issues when trying to purchase/sell the property.

Just avoid. I will be glad when my property is sold and I never have to deal with them again.

"DO NOT APPOINT THIS COMPANY. "

Last year (2024) due to many unremedied breaches of contract, we replaced Advance Block Management (ABM), with a new managing agency taking over from April. ABM committed to completing a full handover – records and funds - to the new agency by September.
To date, February 2025, they have not handed over any accounting information or the leaseholder funds which they still hold. Consequently, we are not able to produce service charge accounts for their final year of management or carry out any audit of their financial integrity in handling our affairs.
Our new agents discovered that many budgeted bills ABM were responsible for paying had not been paid, leaving them to deal with several supplier and utility company creditors.
ABM have given several false assurances that handover will occur but each time nothing happens. As far as we are concerned ABM have ‘gone rogue’ and we are forced to conclude that they have misappropriated our client funds.
Two formal complaints to the company last year (regarding contract breaches and failure to handover) received no response from ABM and are currently being dealt with by The Property Ombudsman.

"This is an appalling company"

This is an appalling company, countless phone calls and emails. It takes ages for a reply then you end up going round in circles. They are trying to get me to pay for previous owners rent, even having said this will be corrected. Still have not got setup on their online system. Five months after moving into a new they still had the previous owner on the books. Strongly suggest avoding…

"175% increase in Service Charge"

As the website won’t allow me to comment on the below message I will do so briefly here.

Tanya your message is full of inaccuracies. Even via email we get no response for months. Email only became the preferred method after things began to escalate. Email ensures a written record, accountability, and clear communication while preventing misrepresentation and disputes.

It is entirely inappropriate and dismissive to simply state, ‘I recommend you pay the balance,’ without addressing the legitimacy of a 175% increase.

"This company should be shut down and…"

This company should be shut down and investigated, they back date arrears with no proof ,never answer the phones or reply to your emails, and neglect the buildings they are supposed to manage

"Very very bad company never spend money…"

Very very bad company never spend money on site never tell about account when ever ask about money never reply never ever usee

"Advance Block Management."

Maintenance in general not carried out to a reasonable standard, or not at all in most cases. Still waiting for the lights in my block to be fixed. 11/02/25 How long does it take to phone a contractor to come and do the work?

ABM entered a contract with a private parking company without the consent of leaseholders. They are now in the process of prosecuting residents for not displaying permits.

I would advise anyone who is thinking about hiring a managing agent to avoid ABM like the plague.

ABM needs to stop with the false reporting to Trustpilot. There is no harmful or illegal content in my review. I can provide documents and photographic evidence if necessary.

Edit in reply to ABM.
Quote/ The issue of the fine being raised was only mentioned to us after it has gone legal /unquote.

There is nothing legal about trying to charge residents for parking at their own property. You have been aware of this issue from day 1. As you appointed NPC, it is your responsibility to instruct them to withdraw the illegal county court claims made against residents.

"Don’t use wouldn’t recommend"

Don’t use wouldn’t recommend

"Avoid "

Hi

I have been threatened with a deformation lawsuit based on my prior review, as such I have had to remove some of the finer details of this review.

My own opinion of this company is terrible, lacks communication, points blame elsewhere and refuses accountability.

I would advise people to avoid at all costs.

The above is in only my experience of the services provided and is my honest opinion.

"A Decade of Exceptional Service and Dedication"

We have been with advance block management for 10 years now. And I have seen the company grow since than. Its no doubt they have earned their position and I felt the need to write a review since I have worked with them for all this time. This is a company that really cares and really tries to go over and beyond. Not many agents care, but Advance does. 5 Star Service!