"Have today written for the 3rd time…"

Have today written for the 3rd time asking for a transfer value from my ex employer Bristol Uni pension. Not happy after reading the many negative reviews on here, wished I'd transferred out years ago!

"Unfortunately a company i previously…"

Unfortunately a company i previously worked for trusted Barnett Waddingham with my pension. OMG had i read the experience many people have had already, then i would have contacted them sooner and transferred my pension. They don't get back to you, all I've received is an automated message.
has anyone considered going to the Ombudsman??

"NEED A ROCKET UP THEIR BACKSIDE"

This company are the Administrators for the Interactive Investor (ii) SIPP.
Any SIPP enquiry of a medium or complex nature raised by an ii customer, is referred to Barnett-Waddingham (BW), which includes SIPP Transfers.
Recent enquiries and escalations by ii to BW have gone unanswered following a request to expedite a long outstanding SIPP transfer, clearly demonstrating that Barnett-Waddingham have no concept of customer service or efficient working. Attempts to contact them directly are blocked and deflected back to ii (who themselves are as effective as a chocolate tea-pot)!
My SIPP Transfer which was supposed to take 3 weeks (15 days) is currently on working day 42, despite apparent escalations by ii. PATHETIC!

"Terrible Customer Service"

I used Barnett Waddingham for the past ten years to manage a SIPP that held a commercial property.
In that time almost every interaction I had with them was terrible. They made many mistakes with billing and communication. There were tasks that should have taken days that took weeks and even months. Despite constantly contacting them for updates. They are the most frustrating company I ever had to deal with and I'm very glad I have now managed to move away from them. Think carefully before using this company, look at all the other providers. If you do decide to use them pay careful attention to your statements to check they are deducting money correctly.

"30 years of excellent advice from Barnett Waddingham"

My company has enjoyed 30 years of pension guidance from BW, and I know of no other acquaintance who has the same confidence in their pension advisors as we have in BW.

"BW a proactive pension provider!"

BW a proactive pension provider!

"Shocking !!!!"

I wouldnt rate any stars if I could. This company makes me laugh saying they are professional. They are far from it, my fathers pension got stopped 2 months ago on the basis that there was a "possibility" that he had passed away. So instead of phoning us and finding out and surely needing an actual death Certificate to stop the pension they stopped it anyway based on this loose piece of hearsay. My Father is very much alive and kicking and we now have to resend all the necessary paperwork back to you to prove this which is a massive inconvenience considering its actually your companies fault. This has been very distressing to my mother and I will be emailing you in regards to a written apology.

"Appalling service"

Appalling service. Aloof, arrogant, disinterested and unprofessional. I wouldn’t recommend them to anyone.

"I have previously wrote a poor review"

I have previously wrote a poor review. Now having eventually spoke to a representative to try and obtain information. I received a letter saying I there would be a charge for the information I requested. I signed up to a Co-op pension many years ago, not some two bit company looking to make a profit out of my retirement. Foolishly I thought retiring with a pension with a respected company (co-op) would be simple and safe how wrong I was. Now getting ready to receive many platitudes via Barnett Waddingham via email. Totally discusted.

"Samworth Pension"

Have two pension funds with them. Very underwhelmed, Applied for Transfer values on the Company pension, then applied to draw that Pension, Drawn out affair, I was informed that I could only draw one of them, then after a few weeks I was informed that in fact, I couldn't draw either of them.
Dont appear to have a clue, I will be transferring my pensions to a company, I have far more faith in.