"Customer service is horrible"

Customer service is horrible. They took out 4, yes 4 payments for a single month. Then credited them back. They called saying since 4hey credited too much, we owed them a payment. Never during the conversation was it mentioned that they credited the monthly payment. They allowed it to become a late payment. Now they want another payment to make up for it. Any conversation with them is confusing and not fully honest. Avoid doing business with them at all costs.

"Half of my 1st payment was interest?"

I had a front entry and storm door installed. I sent my first payment that was 3.5 times the contract amount. My next billing showed that half of the payment went to interest.
I was told the interest started when the door was finished. Per my contract my first payment was due months later. I had no idea.

"Customer Service?? Where?"

Day two of trying to get customer service to call me! This is ridiculous. And the message says customer service is important...hmm. Seriously thinking of taking a loan out elsewhere if this is what I am dealing with.

"No one will answer their phone"

We had a loan with them to pay for a new roof. We had a promotion to pay it off by a certain date to receive zero interest charges. In the beginning I had a hard time setting up an automatic payment each month. I was finally able to get ahold of someone and they helped me set it up. When it came time to pay it off, I went online to my account. There isn't any link to cancel/amend an automatic payment. So I thought I would setup another ACH for the payoff amount, thinking that it would cancel the first one. NOOO! It added another payment. I kept track and over the course of 3 days I made well over 125 calls to both numbers they have. If it didn't ring then go to a "leave a message and we'll call you back" announcement, it would immediately announce that "your call can not go through as dialed, please call again later". The first ACH was deducted from our account on a Sunday. The second one was set to come out on the next business day, Monday. I found a link to send an email and I sent a harsh email asking that ANYONE please call me. I explained what I was trying to do. Someone finally did call me and they straightened out the second ACH to pay the remaining balance.

"Customer service is nonexistent at this…"

Customer service is nonexistent at this business.
I am installing solar, and Davided sent me an email stating that the project had been finished and that if it hadn't, I should call customer service, which I did. When the representative picked up the phone, it seemed like she didn't give a damn. I tried to convey to her that the job was not finished, but all I get back is, essentially, "Call the solar company." Hence, they sent me an email asking me to notify them if the job was not finished. bottom line i can tell they have no customer service. I wish I had done my homework to call them first.

"Use any other company"

I wish I had read the reviews more carefully before doing business with this company. Customer service is a misnomer. There is none. There is only a department that assures you they will look into the issue and get back to you which, in my case, took several more phone calls and then 18 days of extra interest charges later, an explanation that they couldn't do anything about the extra interest charges. I spoke with customer service, supervisor and then manager outside of the billing department, as the supervisor in the billing department said he does not have the authority to reverse interest charges. Each time I was told someone would return my call. Finally I refused and insisted I would hold for the next person since they don't return calls for 2 or more "Business days" allowing them to tack on more interest. They apparently want to make it as difficult as possible to payoff a loan early. I am still on hold trying to get out of their clutches. Please, take my advise, save yourself the headaches, and use any other company!

"We were sold solar panels under false…"

We were sold solar panels under false pretenses. Dividend was the finance company. We had 3 days to decide we wanted the solar panels. Our solar panels were not install until 2 months after we signed our contract. Our solar company was PHS/PE. We have had our solar panels for 9 months and have produced nothing. Now the company has declared bankuptcy. We are still expected to pay for a system that is not working. Very bad experience and we have damage to our roof from PE. They drilled holes in our roof then realized they didn't hit a stud. So they moved the solar panels and now we have damage to the ceiling in our home.

"Dividend Financial and Solar Scam - Questionable Business practices"

Dividend Finance provided a loan to a solar company (PowerHome Solar/Pink Energy) that semi-installed faulty equipment. The Dividend Finance company paid in full the loan to the solar company prior to the job being finished. Dividend Finance is now holding me accountable to pay a loan for a job/service/product that does not work and has never worked. This company is suspected to be a part of questionable business practices.

"A non-producing solar system"

This is because we were lent money for a solar system from PHS/Pink Energy and the company is a scam and DF knew it. The customer service sucks and since day one of our first complaint DF has done nothing to assist us and now wants to act like they will lay off payments for 4 months because they know they are guilty and that their LLC is taking advantage of people just like PINK did, they are one in the same.

"PREDATORY LOANS/FRAUD!!!!!"

The good reviews here must be from DF employees because there is no way this company will get more than 1 Star review. They offer PREDATORY SOLAR LOANS thru Pink Energy, and now they are acting like they didn't know what was happening. FNI and Consumer Financial Protection Bureau (CFPB) Please look into this loan shark institution.