"Excellent service"

Excellent service, very good product, does exactly as advertised. Bought the phone for elderly person in nursing home who cannot operate a mobile. This phone works just like his previous home landline.

" New year postal delays"

If it not been for the time lost to the new year hold up it would have been a 10 when I opted to pay for express delivery. At time of writing, Sunday 5th January the appliance is due tomorrow, 6th Jan, I do hope so. having been without a working unit has been horrendous added to the death of my wife in the middle of December

"Efficient as ever"

Easy to use website and very prompt delivery times,especially over the new year period.I have ordered before and have always had the same efficient service

"Very good customer service from start…"

Very good customer service from start to finish. The description of the product was clear and concise including technical detail. The equipment was very securely packed, and was received by Royal Mail tracked within 2 days. The instructions for use were excellent - I am in my 90's and even I could understand them so no problem in setting the equipment up. Absolutely delighted with it.

"Almost the perfect device"

We have now purchased 3 communicators. I think the only fault is that the on-off is controlled by the rotary volume button. It would be easier if it just had a separate on-off button. Otherwise it is really good. Great for the elderly as many have hearing aids but stubbornly refuse to use them.

"Completely helpful experience"

On the telephone I was given clear, correct, concise advise on how to find what I wanted. I was also advised on the benefits of using the internet. Having ordered my item was delivered promptly in a timely way. Finally my hearing loop worked well.

"Fast and efficient as always!!!"

Fast and efficient as always!!!

"We can’t recommend them enough. Just great."

So helpful, patient, great deaf awareness. We can’t thank them enough for all their help.

"Quick completion"

All OK, delivered sooner than expected

"Unclear and complex instructions"

Unclear and complex instructions. Annoying fitting the bell push (vague instructions) and even more annoying ripping it off the wall to change the battery.
Your designers need accessibility and usability training.