"Thanks Kabir"

Excellent booking service provided by Kabir. Had a really lovely time there staying at the Rock Hotel in Gibraltar.

"Wedding in Gibraltar"

My experience with MyGibraltar is first class, from the moment I contacted them to my wedding day everything was perfect, absolutely everything was booked through MyGiraltar, flights, hotels, transport, wedding cake, flowers, catering, for us MyGibraltar looked after 30 plus people with no hiccup and no mistakes, when phoning the office he staff were always present and even on one occasion we visited their office in person the staff were friendly, helpful and professional, I would certainly recommend MyGibraltar for all travel and holiday requirements.
If I could give more than 5 stars I would

"Terrible company"

I’m not one for leaving reviews but I had to come on here to write this. Please avoid booking with this company because they absolutely do not care about their customers!

Without going into every detail, Ali, (who seems to be the only person working in customer service) was very rude, and about as helpful as a chocolate teapot. Enquired about refunds if we cancelled due to covid and before I’d even finished my sentence he cut in and said ‘nope you’d get nothing back’. No chance to rebook for a later date or get some money back in credit, just ‘no’. I understand that the contracts are with the airlines and hotels but in most cases their own policies are actually very flexible.
We were also promised things that didn’t happen and were made to feel like a massive inconvenience for simply asking for a little bit of help amending some bits of our booking. When booking, it also wasn’t made clear that the hand luggage included with our flights was just a backpack/handbag not a carry on case - luckily I noticed but had to fork out another £40 the day before flying.

No doubt someone in management will write a snide reply to this, which just about proves my point really. Put your staff through some customer service training - there’s no excuse for the poor service we experienced! And to anyone reading this, do yourself a favour and book direct with your hotel and airline, not only will you save money but you’ll avoid having to deal with this company making your life more difficult than it needs to be.

"Stay home rather than booking with…"

Stay home rather than booking with those.
Our return flights have been cancelled a month before we had to travel,British Airways let them know but they have done nothing about it and we found out the hard way because we could not board the plane.
They did not want to hear about it and did not arrange return flights for us so we had to pay to return home.
They are not members of any trade body because they scam people on an every day basis.
We have initiated court action but they will flip the company and open another,as it is not their first time doing so.

"The Fabulous Sunborn Gibraltar!"

We have just heared great news that the Sunborn Gibraltar has re opened following Covid. This will be our 7th trip there and we love it there.
The ease of walking from the Airport to the Sunborn 15 minutes,no taxi required. We will be celebrating our Birthdays there and can't wait to see Sergio and all staff there.
Best of luck to Sunborn Gibraltar!
Brian & Wilma Macnamara.

"Well done Shammika"

Well done Shammika! You saved the day yet again! A delightful call, made all the more lovely by hearing a " Mini' Shammika in the background! :-) It's all down to the Great British Public and British Airways now for us two geriatrics to get our holiday in the Sunshine of Gibraltar!

"Thanks to my gibralter especially…"

Thanks to my gibralter especially shammi after a shakie start shammi sorted the problem out straight away thanks thr rest of the holiday went brilliantly everything in place thanks shammi and my gibralter

"Never again with this company seems…"

Never again with this company seems they take money off everyone who cancels(ect) or in our case advised not to fly and to rebook then charge you extra there is no good will gesture with My Gibraltar or Mr Clout customer services manager...yeah right, if you do have anything negative to say he will defend them regardless he blames everyone else, also not an ABTA member so anyone reading this review bare this in mind before handing any Payment over to this company! He will reply with an answer knowing we are not able to challenge his reply advice to others there are a lot of Better company's to book through which we have done for another trip.

"Covid dictated the cancellation and I had to pay admin fees"

I booked a weeks holiday to Gib for myself and I husband and we were due to fly on 19th June. Sadly Covid meant that everything was cancelled. When I contacted My Gibraltar, they offered the future holiday credit but I refused it and requested a refund. This Has finally been received minus £100 for admin fees. This stinks. I didn't want to cancel the holiday. Circumstances dictated it. I am so disappointed with this turn of events. I have used this company many times before, but I think in the future I will have to look at other ways of getting there.

"Exceptional Travel Company"

We have used MyGibraltar since marrying in Gibraltar in 2012, we have booked through email, on line and visited the office on a number of times, Our experience with MyGibraltar has always been a fantastic one, staff on the phone and in person have been friendly and professional, in the event that things do go wrong they have always put it right as soon as they can without any problem.
Our first experience with MyGibraltar was the introduction of wedding planner Kay, MyGibratar arranged our wedding, flights and accommodation for 30 guests, wedding cars, reception, flowers, if there is a Bride to be that wants the perfect wedding we highly recommend MyGibraltar.
In this the new way of travelling MyGibraltar are an outstanding company, they have great knowledge of Gibraltar on where to stay, dine, they can also advise on tours and book tickets for you.

For our experience of MyGibraltar, we highly recommend them to the highest always

Paul & Dawn Cotterell