"No instructions for fitting provided"

No instructions for fitting provided. Electrician struggled. Good quality product but very hard to fit,

"Fantastic source for hard to find items."

Excellent service, responded to all questions quickly, very clear communication. Items received in good order. Fantastic source for hard to find items.

"Delivered as expected"

Delivered as expected , quality item ,very happy.

"Haven't actually got what I ordered and…"

Haven't actually got what I ordered and paid for a few weeks ago.
Homebits also don't engage with questions about replacement parts on previous purchases. Customer service has always been poor. The products are usually first rate when they arrive

"Great service and product."

Great service and product.

"Very efficient"

Very efficient, good communication and delivered sooner than anticipated. Product is installed and ticks all the boxes.

"Fast support"

Fast and friendly support. Unfortunately we had to pay at customs for delivery to Germany - but this is not the problem of homebits…

"Excellent customer service ."

Excellent customer service .

"I ordered some handles before Christmas…"

I ordered some handles before Christmas (£423 for 3 handles so not cheap & the website led you to believe they were in stock), part of the order arrived, I was told the balance would arrive just after Xmas. As it didn't get them I e-mailed twice & left 2 messages eventually James responded on the 25th Jan to say they will be delivered next week. Again they were not delivered but more annoying there was no contact from Homebits. I have called them today 12th Feb, as there was no real apology, I asked them to collect - Terrible service from start to finish. I see from the reviews I am not alone - If you want good service, then do not use Homebits.

"Order never arrived and the company has…"

Order never arrived and the company has not responded to my calls or emails. Terrible customer service - they have taken my money and who knows if I will ever receive the products! Do not order from this company!!!