"Uncommunicative and unhelpful"

Unfortunately I can't give a great review of Residents Line on this occasion.

I was in touch with somebody called Jack Tromans and provided my details for a quote. Since providing those initial details I have found Jack to be uncommunicative and the level of customer service I've received to be poor. I never received any updates regarding a possible quote, and was only engaged with when I followed up by calling Residents Line. Even when I made follow up calls, I didn't find Jack to be very helpful in his advice.

I am in an unfortunate situation that a little under three years ago a large claim was made on the buildings insurance to my property by one of the other residents. Given this, Residents Line have evidently found it difficult to find an insurer that will provide a quote. I would have appreciated a degree of realism or frankness from Residents Line, instead of being just left in the dark for weeks on end - but instead they have wasted my time.

Another thing that shocked me was that after I had spoken to Jack I got a call from another member of staff at Residents Line saying they wanted to offer their services, and when I said that I had already got an open case he didn't seem to have any record on file apart from when I spoke to them in late 2022. This isn't very professional and shows poor data-handling and administrative practices.

I'm hoping I won't ever have to get buildings insurance for a block of flats again, as ideally by this time next year I will have moved to a house. But I certainly won't be recommending Residents Line as a broker to anyone I know who owns a flat.

"Customer Service outstanding "

Tina answered my call. She immediately called up our account and was incredibly quick to answer my questions. As a face of this company Tina is a wonderful representative and created a great impression.

Graham Ford

"Excellent customer service"

Grateful thanks to Sharon Phillips for excellent and prompt customer service. I had been given an old policy document from my managment company. Sharon dealt with my concerns promptly, thoroughly and efficiently.

"Just like the old time - a company that listens and then delivers a first class respoonse."

The company proved itself to be both speedy and proactive in response to a request to set up four vital insurance policies for our apartment block, of which I am one of the directors on its management board. Not only that, Residentsline achieved significant cost savings from major players in the field. I first contacted the company online and was amazed at the speed of its response, the quality of the information provided and courtesy of the staff dealing with my queries.

"Tina and her team have been helping me…"

Tina and her team have been helping me with block insurance for 15 years
Best service
Very competitive and helpful for all my demands and needs
Highly recommended

"Highly recommend"

Highly recommend Residentsline. They continue to provide excellent service and competitive quotes. Tina is just amazing to deal with and makes my life as a Director of a self-managed freehold company so much easier.

"Very happy with the service and prices…"

Very happy with the service and prices they provide.

"Tina was brilliant in helping me…"

Tina was brilliant in helping me through the process and spending time and effort to get us the best competitive quote. Her quiet friendly manner made it very comfortable discussing issues on the phone.

"Professional"

Review and final order all dealt with very professionally and easy to finalise.

"I live in a block of 6 flats and have…"

I live in a block of 6 flats and have used Residentsline for over 10 years to renew our buildings insurance. The staff have always been extremely helpful and courteous anytime I have contacted them. Would recommend them without hesitation.