"Overall Volante has great customer…"

Overall Volante has great customer service and the team there is pretty awesome!

"Horrible support"

Horrible support, also purchased handheld devices that never worked

"The Volante techs are very…"

The Volante techs are very knowledgeable and respond in a timely manner. They understand the issue at hand and work with our account managers to walk through with them any corrective actions or remotely resolving any technical problems.

"I have always enjoyed using Volante as…"

I have always enjoyed using Volante as a point of sale system in a hospitality setting. It’s user friendly, issues (which arise rarely) are promptly resolved, and customer service is consistently pleasant. I’ve been using it for years and can confidently say Volante is by far my most preferred POS program.

"Administration"

All is good, what I call, was fixed. Would put down excellent if called in and I was first inline and wait less than 1 minute. Plus how long it takes them to resolve my problem 9time on the phone till it is fixed), quick or time consuming!

"Always nice to work with your team"

Always nice to work with your team, there are small hiccups but u guys handle really well.
Awesome team members, specifically Princy.

"I find with support they say they will…"

I find with support they say they will return a call when issues fixed they never do.Because I wasn’t called back I lost a customer. The customer waited about 8 hours then had to call support at 3:30 am only to be told to call trilogy’s number. They should have been given my number.

"The product has very challenging back…"

The product has very challenging back office functionality. The reports are essentially worhtless and make it incredibly difficult to pull usable sales data.
In the five years that I have used Volante POS, I have never received any onsite support.
They system was installed prior to my arrival and the setup and wiring is a tangled mess, which makes it virtually impossible to trouble shoot connectivity issues.
The technicians on the support line continually push the issues back onto us as operators.

I only gave a three star rating because the people are nice.

"Volante is a great partner to work with…"

Volante is a great partner to work with and they truly care about our business. You can tell they have a great team in place and continue to grow!

"Great POS"

Great POS
Fast and reliable service desk