"Perfect service from start"

Perfect service from start

"Talked to Ryan"

Talked to Ryan. Great service.

"Fast and affordable."

Felt weird about ordering tile online without seeing it in person first but Jeff sent me some free samples which helped a ton. I wish they would have had a pickup location a little closer to me (had to drive about 30 minutes to pickup) but the money we saved was well worth it. Thanks!

"I ordered a tile product with 2 weeks …"

I ordered a tile product with 2 weeks for product to arrive at the warehouse, which was fine. I was given the option to save money and shipping time by picking the product up at the Everett warehouse. I was then informed that my tile order had been combined with a larger order of another customer, causing a one month delay. Emailing back and forth with Jeffery got me nowhere, and he simply became defensive and pointed the finger at the manufacturer instead of admitting he or another simply did not check the status of an order that appeared to evaporate into another larger buyer, and not letting me know this until days after I lost the order. Needless to say I won't be dealing with FloorCity again for any of my rentals.

"Matt was perfect"

Matt was perfect! Polite and so very helpful. He located a tile for me that I had been desperately looking for. Thank you to all.

"Excellent Service and Prompt …"

Excellent Service and Prompt communication

"Buyer Beware!!!"

Flooring is not something traditionally purchased online so I made sure to do some research with the BBB and other sites before purchasing. I decided to trial the site with 2 cartons rather than the 25+ cartons needed to see what the experience would be. Good thing that I did! I purchased with the price quoted online, selected a local warehouse for delivery pick up and received a confirmation email stating the same. A day later, my original order was cancelled and I was forwarded an email link from part owner, Matt Uhacz, to purchase the same material at a significantly higher price (7.54/sq ft vs 5.24/sq ft) plus added shipping. First he stated that he could not find my original order. I shared the order #. He then explained that there was an "error" in the online pricing and the location selected did not allow for pickup delivery although I was able to make those selections and had a confirmation email as proof. He then sent a screen shot of the footer on the website stating "prices are subject to change". I responded that this holds true "after the purchase is made?" and asked him to honor my Original order. He responded that they are not Walmart and could not do so, but I could use the link provided to purchase at the higher price. This company advertised one pricd on their website, allowed me to purchase, sent me a confirmation and then cancelled my order. He was dishonest about not being able to find my order number and refused the honor the price that I procured from their website. Fortunately, a local flooring provider was able to secure my larger order for 6.19/sq ft and the order is already in. I am happy to pay more for some assurance of customer service and support. I would not recommend using flooringcity.com to other consumers. Buyer beware! I feel as though I dodged a bullet and want other consumers to know.

"Service is fast and informative but …"

Service is fast and informative but price for product and shipping is disproportionately high. Compare to other sellers of same product I paid $100.+ for slightly faster shipping. If I had a wider window of time available to me I would not have bought through Floor City.

"Service was prompt"

Service was prompt, efficient, friendly.

"You guys killed Home Depot on service!"

You guys killed Home Depot on service!