"Excellent service"

Excellent service. Good communications. Prompt receipt of report. Helpful staff.

"Good local company"

Highly recommend

"Professional manner fast communication…"

Professional manner fast communication / prompt follow up. Quick quotation and willing to discuss the service being provided.

"Very speedy and thorough report"

The report came over within 24 hours of the survey being carried out and I found it to be very thorough and easy to navigate. I had a query about the report and was promptly called by the surveyor, Rachel, who was super helpful and more than happy to answer any questions I had.

"Prompt service booked on a Monday…"

Prompt service booked on a Monday survey done on a Tuesday, detailed report back from Helen who was very helpful and friendly,saved us a bit of cash as well after negotiating after her survey, thanks 👍

"Extremely detailed report and very fast…"

Extremely detailed report and very fast turnaround

"A super efficient service"

A super efficient, professional and friendly service from first contact to the office through to valuation and report.

"Very fast turn around from instructing …"

Very fast turn around from instructing Walker Dunn to them completing the survey and receiving the report on the same day.
Excellent service, would recommend.

"Very professional and fast turnaround."

Really grateful for a super fast turnaround

"Incorrect information provided & disappointing response to my complaint"

Whilst the report from the full building survey looked reassuring and comprehensive, once I moved into my new house, I sadly discovered it to be unreliable.

The first issue was that, although the roof covering was given a condition rating of 2 (not considered urgent), within a few months of moving in I experienced leaks, requiring repairs to the roof – specifically the repointing of the chimney as well as replacing the flashing to the gable end. When I raised this with the company, I did not receive a satisfactory response – instead they referred to their recommendation at the time that I conduct a damp survey based on isolated high moisture readings observed at ground floor walls - how this relates to the need to repoint a chimney which in their report they stated "generally appears to be in a satisfactory state of repair" is not obvious to me, or I would assume many other prospective house buyers.

My second discovery was incorrect information supplied, specifically the survey stated that "as is recommended, the bathroom has been fitted with a mechanical extract fan complete with overrun facility and which should preferably be fitted with a ‘humiditstat’. This was found to be working", which in fact turned out to be false. Upon moving in to the property I discovered that there was no fan in the bathroom (only a light), and so it is not possible that it was tested – meaning that, more worryingly, the survey contained false information. When I raised this with the company their defence seemed to be that, if I had instructed an electrical contractor to conduct a survey as they recommended, this independent report might have highlighted the discrepancy with the false information supplied in the building survey. They further indicated that the absence of a bathroom fan would not have impacted the purchase price of the property. They failed to appreciate or respond to my concern that, whilst the absence of a bathroom fan may not significantly impact the market value of the property, it will require additional expense and inconvenience to rectify which would need to be planned for. More generally, if one piece of information in the survey is incorrect, then how many more errors are there in the survey that I have yet to identify, and how much additional expense and inconvenience will this entail?

So sadly, having contracted an expensive survey which experience has demonstrated not to be entirely trustworthy, I am further extremely disappointed by the response I received when raising these issues with the company - in responding to my complaint the company did not display any customer empathy, but appeared to be focussed on protecting itself financially and hiding behind legalise.

Based on my experience I would not recommend using this company.