"Exceeded expectations"

In simple terms, Bonhams Cars Online exceeded my expectations with the sale of my car !

I dealt with Fraser Jackson and used their Concierge service. Right from the start of the process the communication was excellent. I arranged for the transportation of my car to their HQ and provided all of the documentation and keys with the car and they confirmed safe receipt within the hour. The pictures and video then taken (approximately 300 !) were comprehensive of every angle and looked very professional The tailored description they provided was very comprehensive and I think really adds to the overall packaging and brings the car to life.

Throughout the 7 days during the auction I was updated regularly. Having spoken to a few members of the team including Fraser what comes across is a real passion for their business. At the end of the auction we achieved the upper end of the predicted guide price so I was very happy with this.

In summary, this is a very professional business with a team of people passionate about what they do and at the top of their game.

"Simply the best."

Simply the best.
Very well presented and professional approach to the whole process.

"Achieved a good result.…"

Paul was very helpful and supportive throughout the whole process.

"Feeling scammed"

The presentation of the car via Bonhams auction review (by Consignment Specialist) with the presence of a new MOT certificate was far from what I actually purchased in reality.

The car I purchased via Bonhams and picked up in Oxford required 10.000 pounds of maintenance to at least pass an actual MOT test. Indicating a fraudulent MOT test being performed (by a company affiliated with the previous owner of the vehicle) about a week prior to auction sale and a worthless review performed by Bonhams specialist.

It was the opposite of the professional experience I expected.

"A First class experience from start to…"

A First class experience from start to finish masterminded by Paul Hegarty. Many thanks Paul. I strongly recommend Bonhams. Tony Piper.

"BUYING & SELLING AT BONHAMs ON-LINE…"

BUYING & SELLING AT BONHAMs ON-LINE AUCTIONS

Not only was my recent experience first-class, but Bonhams generally achieve exceptionally high standards. Their name guarantees satisfaction - particularly in on-line auctions of cherished cars. Here, they are unsurpassed - both in quality of cars for sale and in their reviews of what the customer needs in order to bid. (Mr Paul Hegarty, in particular, is quite exceptionally thorough and analytical.) Their clients (sellers and buyers) are carefully chosen to maintain their reputation - and I must also mention the wonderful service I received from "Timeless Motor Cars Ltd". (Danny Sanger is outstanding in so many ways: sympathetic; kind; helpful; patient}. All qualities I admire (as an Auction Novice) - and Bonhams has established a useful link reflecting their high standard.

"Bonhams Brilliant."

Bonhams Brilliant.

"Caveat emptor"

The problem I have got is with the description of a car I bid on and bought and the aftersale experience.

"As would be the loss of air-conditioning, were it not to have been fitted. It is though, so you will be able to remain calm and unruffled no matter what the weather outside is up to"

To me this means the car has air-conditioning and it is working. It was not working when I collected the car and I took it straight for a post purchase inspection to be told that there was no pressure in the system. Something more than needing a seasonal re-gas

I contacted Bonhams to ask how we can sort this out and was told it was between me and the seller. Not suprisingly the seller did not want to know and Bonhams quoted caveat emptor. Apparantly they hold no responsibilty for describing the cars they sell accurately. They replied to review I left on another review site by quoting misinformation that I was a trade seller. I am not in the motor trade and have bought 4 cars in 8 years. They seem to be happy to put incorrect infomation online and make no apology when this is pointed out to them.

I can do no better than the words from Bonhams online car sales themselves:
"Buyer beware"

"Sold my classic car on Bonhams online…"

Sold my classic car on Bonhams online and the whole experience was really easy . The photographer and the advert was really well put together. So definitely recommend Bonhams and the customer journey was excellent

"Bonhams sold my car for what I wanted"

Bonhams sold my car for what I wanted. I found the whole process straightforward and efficient with particularly helpful input in the final minutes of the auction.