"Nicoli deserves a promotion"

Nicoli deserves a promotion, hes the nicest person out of the tech services i have met yet, done his best to help me and is quite fun also, vreat customer service

"Great Service via supachat"

Great Service via supachat
Rapid response rapid decisions and Ruth was very helpful.

"the worst company Ofcom should force…"

the worst company Ofcom should force them to close down.
if you report a fault they immediately assume you have done something to the line yourself and are wasting their time. the fact you have no line or internet access again is not their problem. they threaten you if you wish to leave with charges etc even out of contract

"Is this a scam?"

After a few years being with this awful company I am now free and out of contract and now with a well known provider with no hidden extra charges that Supanet add on. I had to pay a £35 disconnection fee even tho I was out of contract??? Sometimes I waited over an hour when I would telephone Supanet with yet more complaints from a rubbish service provider. So my account was closed and I joined another provider. I then received a letter to say I needed to return my router, otherwise they would charge me £120, surely if they wanted it back they would have asked before the account was closed. I sent the router back, had a another letter to say I owe £139 for two outstanding routers!!! I have lost count how many emails I wrote to say I am not in receipt of any outstanding routers....within a week i get a threatening letter from ‘Quick Collect Collections’ demanding I pay this outstanding amount otherwise I would be sent to court!! Apart from the awful service and rude staff when you don’t want to renew your contract has anyone else had this happen to them? ’

"If you want extra charges and horrendous customer service, this is the company for you"

I have had several, stressful experiences with this company and do not recommend. Not actually had issues with the fibre broadband I must make that clear but, in terms of customer service, they only deserve one star. Initially, they hiked up prices and had apparently contacted me, which was not the case. Secondly, on knowing my contract was due for renewal, I found another provider, went to Supanet live chat to ask the end date ( a service they push) which I informed my new provider of, to then get a message saying that I was terminating the contract early so must pay an early exit fee which I must pay within 24 hours or itll go to debt recovery - worrying. I then rang supanet and had an apology as I was told the wrong date on live chat and they didnt know why, so on being told the correct date, rang the new provider to inform them. My partner then rang our new provider a few weeks later as we were getting a phone data boost as well as broadband services, but this had not yet been added on. They said, that Supanet had been in contact with them to cancel the new service - WHAT? So, I rang Supanet to just triple check the end date before setting up with the new provider again, and was told I would be charged £25 if I told them then we were changing provider as it was too early- I was advised to phone nearer the time to in so this charge wouldn't be incurred. Then, also told there would be a £35 cease fee charge, even though our contract would be up - WHAT? Didnt query it further because I was too angry. I set up with the new company, to receive a text today, "Your ETC bill is ?£35.00. Call 01282214043 in the next 24 hours to discuss. If no contact your file will be sent to Debt recovery for further action. Supanet" - WORRYING! It being a Saturday at 4.55pm, the line was shut - more worrying! We've never not paid, always paid on time. We're getting married next year, so would like to apply for a loan and our credit rating would be slashed if this measly £35 went to debt recovery. Have settled the bill on contacting live chat because I just want to see the back of them. Way too much stress and bulls**t. Then get a text saying.. here's how you pay your bill. "THANKS FOR YOUR CUSTOM" !!!!!

"BEFORE you sign a contract: PLEASE read these reviews"

Poor internet service. Second rate. I was treated like a criminal !!
Videos disconnect - stop frequently. The customer service is a joke.
When I complained about the slow speed and checked it... the customer rep. said that "his" reading is different.
They cut off my service on the day that I called to give advance notice for cancellation of service. after one year. [August 2018 - August 2019]. I am moving overseas.
They disconnected my service ON THE DAY I CALLED even though I have paid for the month of July by direct debit monthly. My payments were never late.
They charged me £306 to cancel after I year. I could not pay the bill because I had no internet. I had to go to a friends house to pay the bill before they reconnected. Good riddance.

"Fraud and worst."

Fraud and worst.

They charge a little less but their internet speed so bad. loading takes forever. It's super slow and there is nobody to help.
it says like below when i click on the contact-page or chat option etc.
Your connection is not private
Attackers might be trying to steal your information from www supanet com (for example, passwords, messages or credit cards). Learn more

"Cathy"

Hi.
I have been without phones and internet for a few days.
However with the help of Cathy all is no resolved.
Over the years I have spoken to several people at Supanet,and I must say no one has come up to the standards of Cathy.
Very professional,friendly with good product knowledge.
A credit to Supanet.
Thank you.
Cathy.

"This company needs to be investigated by OFCOM."

This company needs to be fully investigated by Ofcom. They are mis- selling their broadband service to vulnerable consumers under false pretensences claiming to be a BT subsidiary company which is false Information and in my opinion, is "FRAUD". They claim they can provide you with 6G !! The UK are not even in receipt of 5G.If you cancel your agreement with them they will try to intimidate you with a company called Quick Collect which was dissolved on 4th October 2016 and was listed under SUPANET Limited. They also try to put the blame on a company called COMMSBROKER stating they are responsible for the mis- selling of their products. However, COMMSBROKER DO NOT
EXIST!!! As consumers we all need to work together in order to put a STOP to this companies deceitful tactics.
I will reiterate once again stay away from SUPANET they are not in anyway working with BT or Plus Net and are in no way a subsidiary company of BT or Plus Net

"The worst company anybody could ever go…"

The worst company anybody could ever go to do not do it people they will take you to court take you to bailiffs have people ring you and threaten your wives I am not joking I do not tell lies these people are liars they're not with btbt should sort them out