"FRAUD, AVOID"

Bought a double bed in Jan-2022. They did not deliver the supporting legs and got broken headboard and footboard. Headboard and foot board was replaced and the installation guy asked to use the bed and they will provide support legs in a few days. Bed obviously broke even from side panels. RoyalOakIndia customer care picks the call and tells we will deliver. But it is almost one month they failed to deliver the product whole and they are not taking the parts they have delivered . Not ready to give the refund. They don't have refund policy it seems, If you cannot deliver the whole product then it is fraud to not refund the amount. Even if you buy a product from kabadiwala, he might give a better product than RoyalOakindia.com
Very frustrating. TOTALLY AVOID.

"Poor service!!! Don't order from this website"

Poor service! Don't order from them!!!

My order was promised to be delivered on Aug 2. When called to check the customer service nobody knows what's going on.

I initially wanted to cancel the order as the promised date won't work for me, there was no option to cancel the order online. I made a call to the customer service and mentioned that the expected delivery date is late, and I want to cancel the order, the agent said he'll check and let me know. Then the person who manages Royal Oak for all the South Indian states (at least that's what he claimed to be) called and assured me that the order will be delivered on or 4 days before the delivery date.

Couple of days before the promised delivery date I called the local store who would be delivering order and checked if the order will be delivered by the promised date, but the store said that it will be delayed by 2 days. I called the store on the new expected delivery date, and they said it won't be delivered on that day. When I got tough, they gave me the number of the Warehouse dealer to whom the product was already sent. When checked with the warehouse dealer he said he won't deliver until someone enroute to me places another order and it could take up to 10 days. Why should I wait 10 more days for someone else who lives close to me to place an order when my order is already delayed??

While this was happening, I was in contact with customer support, and they don't know what is going on and always said the product will be delivered by the promised date, when questioned about my call to the store they always say "We'll check and let you know" but never call me back. They never seem to know what is going on. Really poor service!!! I don't recommend ordering in royaloakindia.com

While ordering the website mentioned "5% cash back for HDFC Bank" when paid through debit card I didn't get the cash back when asked about that they said it was only for HDFC credit cards.