"The guys who helped me were great"

The guys who helped me were great. Friendly, courteous and professional. Check in and check out were seamless and quick. The shuttle was timely and reliable. I would definitely rent from them again. The Dodge Durango was a great truck. Rock solid in ice and snow.

"The initial rental process was great"

The initial rental process was great! Quoted a decent rate, arrived on day of pick up, rental was in great condition, paid for updated model after agreeing to ..the price increase. Upon the return it was easy simple and pleasant. Only issue was the final cost was about $70 over the quote. Asked the customer service rep to explain and he really didn't offer much explanation to help me understand. So I took the extra as a loss cause I had more important things to focus on. A month later I receive my credit card statement and to my shock what was actually charged on my card was over $600 for a rental that started off at 258 for 5 days. I will be calling to get this resolved and get something reimbursed. I just wanted to share my experience before I resolved the problem. This way if they do right by the customer, ME, I can then return to leave a better review.