"not quite perfect, but good"

Bike arrived with cage pedals (cheap and cheerful) when it had been advertised as platform pedals. Overall experience good, arrived in good time.

"Really helpful and quick responses to…"

Really helpful and quick responses to my email enquiries. Quick delivery of my bike. I did have to ask my local bike shop to put my bike together as it was not as easy as supposed.

"Goods despatched promptly and fixed a…"

Goods despatched promptly and fixed a delivery address error after placing order.

"I had a bike fit with H2 just before getting my first road bike"

I had a bike fit with H2 just before purchasing my first road bike. Adam was great in helping me get set up and identifying the right bike and then setting it up. I then had a couple of follow up sessions to get my position on the bike dialed. A few months since the fit and Adam is still very responsive and provides advice via email. Nothing negative to say at all about H2. Definitely recommend.

"two electric bike purchases"

purchase was easy and effortless. Delivery was on time and I was kept informed about the delivery throughout.

"Smooth and easy click-and-collect…"

Smooth and easy click-and-collect service from their EC1A shop. Many thanks.

"No issues"

No issues. Quick delivery

"Really good helpful customer service"

Really good helpful customer service, prompt and helpful comms, all excellent. The bike was shipped quickly, built up and checked very carefully, and all at a great p[rice. Excellent.

"Rubbish bike, terrible customer service"

Bought a brand new Giant bike via H2 gear and waited 10 days to pick up in the store. Broke down 2km out of the store. The staff made no effort to apologise, acknowledge the frustration and time wasted, and made no offer to make things right after all that. Rubbish bikes, terrible customer service. Do yourself a favour and avoid

"Wrong item picked"

Ordered white shoes, sent black. White now out of stock. Hopeful of refund and return postage.