"Very good service,price"

Very good service,price
,and communication. I will definitely be returning as a customer!!
The carrier they use isn't so good,delayed delivery twice,and two holes in the box. one hole was 10 cm across, the rear quick release was poking out!?!! Luckily the only damage was a scratch on the ultegra shifter.
Not worth sending the bike back or complaining over.

"Easy purchase"

Easy purchase, straightforward with no problems in the buying side. I was told my bike was being delivered between 4th and 8th September but when questioned I was informed that it was going to be assembled on 11th September and should be delivered during that week. Also told them I'm on holiday abroad from the 9th September till October and would not about to receive delivery. Very helpful in making sure the delivery details were changed ready for when delivery is ready. Plus, I got the new bike at a good cheap rate.

"Very prompt service"

Very prompt service, goods delivered quickly by courier, at mo extra cost. First time I've used H2gear, but will use them again after this experience.

"Excellent next day delivery service"

Excellent next day delivery service. Well priced high quality items. Very very pleased. Will definitely shop with you again.

"Dismissive and unhelpful customer service"

While the website promises next day delivery (or even same day delivery), my order seems to have disappeared into a vacuum. Since the original order, I have had zero communication from H2, and no bicycle. I resorted to ringing their customer service number, which turns out to be the Giant store in St. Paul’s. The chap I spoke to was dismissive of my concerns, said the delay to my order was due to the sale “didn’t you see the note on the site?”) and couldn’t wait to get me off the phone.

Terrible customer service and I still have no idea when I will receive the bicycle.

"Excellent service and customer advice"

Excellent service and customer advice. Product very good and recipient very happy indeed. Birthday gift.

"Ordered a bike in the sale"

Ordered a bike in the sale. After 3 days They contacted me saying the bike was out of stock. However had seen it advertised in stock and at a higher price for two days after my purchase. If it was really out of stock why did it take 3 days to notify me? Of course being the remnants of last years model everyone else had sold out before i was notified. Not impressed.

"Waste of time - 0 star"

Placed order only to receive an email on the delivery date stating unable to fulfil order. Complete joke as bike was still on website available to order after they said they could not fulfil delivery.

Would of rated 0 stars

"Bought a bike in their sale which was …annoying but good price"

Bought a bike in their sale which was shown as "in stock" only to be told 4 days later that they needed to order it from the specialised warehouse. A bit annoying. But price was good... they just need a bit more openness in their website so you know likely timescales for delivery.

"Would have given zero stars"

Would have given zero stars, as ordered a filll suspension bike over the bank holiday weekend only when I chased up on the wednesday told sorry it was not on stock and we Are doing a refund. Not given an option on alternative. Would not even try to buy from again.