"£1700 on an item, part breaks next day and i still have to pay for the replacement"

Issue: I bought a 7-panel twist stand. The product was wonderful, after having it setup at an event, one of the panel rods broke mid-event.

I decided to use duct-tape to make the stand work.

After the event, I sent a photo to my account manager at Total Displays asking if I could have a free replacement for the broken part. After two weeks of 'investigations'. I heard nothing from them.

Finally, another person at the company contacted me saying:

1. I have to send the broken part back, they will send it to the manufacturer. I will have to pay for the replacement
2. IF the manufacturer says it's a batch fault, only THEN will I get credited for the money

Take from that what you will, I'm taking my money elsewhere.

"Great Customer Service and Fantastic Product!"

Karl was great to work with, he found the perfect products at a great price! Fantastic customer service and very efficient. I would recommend this company to anyone and will definitely use them again!

"What an experience"

What a fantastic experience with this company. Ordered a 3x3 pop up. Service from Karl was exceptional - product was high quality - price was very reasonable. Overall a fantastic experience and would recommend this company to anybody

"Expert, professional, accommodating and affordable"

We needed a large professional pop-up display at short notice on a tight budget. Karl advised us on the best options and went to great lengths to ensure we got the right product on time. The display was a key part of a significant PR launch we undertook, and we had much feedback on the professional look of the kit.
We will be using again.

"Amazing company to work with!"

Total Displays made the ordering process simple, easy and fool-proof. My account contact Steve Butler was right there with me every step of the way as this was my first time creating and ordering banners. Steve was even kind enough to send me pictures once the banners were completed so I could rest assured they were perfect for our event. We will definitely be using Total Displays in the future and will recommend to others looking for an excellent company. Thanks Steve for all your help!

"Got there in the end with a first class quality banner and design"

I stumbled on the Total Display site whilst googling pop up banners. There was an offer on for Grasshopper banners at £35.00 which was quite competitive. I phoned and discussed my needs and explained that I was a new start up business so I was on a tight budget. My first quote came in at £139.20. I waited a week or so after accepting then phoned to find out that there was an issue with the price of the design. The designer said it could not be done within a 30 minute slot. He needed 2.5 hours. I sent out a publisher file to show the general idea of what I was looking for which apparently could not be read by their software. I also reduced and revised the pictures I wanted as they would have been of poor resolution anyhow and settled on my business Facebook picture logo. A new quote was received and based on the fact that I had waited so long and I was convinced that I would get a good end product. I accepted the final quote which was a further £54.

It was explained that some of this was due to a busy period with low staffing levels and taking that aside I am very happy with the end product. Obviously , some people would no doubt have cancelled because it did get messy with lots of phone calls and emails but I just had a gut feeling that I was doing the right thing and I am not disappointed with the end product in fact I am very delighted.

Steve the account manager was very professional and very kind and pleasant to talk to. So as whole I would use Total Displays again and recommend Total Displays too.

"Excellent Service - MD-21169/4"

Total Displays are a reliable company that have provided us with a very efficient service.
We ordered feather flags and banners through Michelle and were very pleased with the products we received. The quality is of a very high standard, exactly what we had hoped for. Michelle is friendly, very helpful and always eager to please.

We will definitely be using Total Displays again in the future!

"Reliable professional service"

There were many other firms out there on the internet I could have gone with, but these guys seemed far more professional and knowledgeable than the others. They price-matched, were friendly and helpful, got the job in on time, and the product was high quality. I would have no hesitation in using them again. Thanks Jason!

"Totally perfect"

Great service from start to finish, best price for the job, quality print and delivered on time (with TNT tracking email sent to boot). A good experience.

"Reliable and efficient service"

I have had many dealings now with Total Displays and they are a reliable company with quick and efficient service. Eager to please, with helpful staff and good product knowledge i wouldn't hesitate to recommend them. Keep up the good work.