"I’ve ordered from the chocolate smiths…"

I’ve ordered from the chocolate smiths a few times now and I have to say the customer service is fantastic, I had to change my address after placing a order and both my Instagram messages and email where replied to super quick. If you’re not following them on Instagram you should be, there’s lots of laughs!
The chocolate itself is absolutely worth the wait, it’s just so delicious! I’d highly recommend the banging bar and the toffee mallow eggs, these are 2 of my faves.
I’m looking forward to seeing what comes next from this super friendly, absolutely amazing small business :)

"The best chocolate treats and flavour…"

The best chocolate treats and flavour combinations EVER! Can’t wait to see what these guys come up with in the future! Keep up the hard work xx

"Yum yum yum yum"

Amazing tasting chocolate, the limited edition ice cream truffles were honestly the best truffles I’ve ever tasted (and trust me when I say I have tasted a fair few from chocolate companies alllll over!) they’re lovely friendly people who definitely put their heart and soul into everything they do. And also their Instagram is hilarious as they’re both a bit nutty and it never fails to make me laugh! Support small businesses and give them a try!

"0 customer service - pray nothing goes wrong"

Great chocolate, awful company.

They literally only respond to emails weekly! If you email any other day you get an email saying "hey we're too cheap to hire a minimum wage employee a couple of hours a day to answer emails - we'll get back you when we can be bothered." Okay, maybe that's slightly exaggerated, but they only answer emails one day of a week. What two bit company does that?

I had an email saying my order had been shipped on the Thursday. It wasn't collected by Royal Mail until Monday. No indication in the despatch emails that this would be the case, so to me it just looked lost (and since they don't respond to emails what the hell was I supposed to do for a week - at least it turned up!).

Finally, when the advent calendar arrived 6 days later ("48 hour delivery" they say), it was damaged, scratched, and half the doors are popping off.

Will never order from here again.

"Lovely people lovely chocolate"

Chocolate and customer service are both excellent! I recommend the Cheese and crackers bizarre bar. Waiting on my second delivery now!

"Their chocolate is amazing and they are…"

Their chocolate is amazing and they are SO friendly and helpful when messaging. Honestly one of the nicest small businesses i have purchased from :) HIGHLY recommend the peanut clutter bar!

"Amazing!"

Placed an order for three bars from The Chocolate Smiths. Order came within 1 week which is awesome for a small handmade brand like this especially with the rush of the orders. They tasted just as described and they have the most stunning packaging for their bars. Everything was secured nicely in the parcel and no bars were broken! Definitely recommend the Knickerbockerglory!