"would recommend"

recovered all my lost work, thank you guys!

"I went into their showroom this morning…"

I went into their showroom this morning as my laptop wouldn't boot and I could only hear the fan noise when I turned it on. The bloke took a look at it straight away and got it working in a few minutes. What a superstar!

"Excellent Service"

Excellent Service

"I have to leave this excellent review…"

I have to leave this excellent review as a way of saying thank you for all that Frometech done for me yesterday. I spent all morning writing a document in word, around 20 pages when the machine crashed! Word could not recover the work and I was in tears. I phoned Frometech and they asked me to pop in with my laptop and within 10 minutes they had recovered everything. I am so glad I found you and wont be going anywhere else in the future. Thank you so much

"Very un-professional and untrustworthy…"

Very un-professional and untrustworthy company. Firstly I had to go back in because they did not have a Sony Vaio charge cable!! What computer repair shop does not have universal chargers!!
Secondly, I was given two prices, one for data recovery from a broken hard drive and one for a new hard drive to be supplied and installed.
I was telephoned to say that they could not even get the the old hard drive spinning to even start recovery.
When I went to collect my laptop they had replaced the hard drive with a new one which was great but charged me for the data recovery on top of this. I queried this and was given a very rude argumentative response and told I had to pay the full amount. All in all an unpleasant experience. Not recommended.

"Brilliant service and aftercare from…"

Brilliant service and aftercare from big projects (sourcing and setting up a new computer) to troubleshooting.

"They couldn't have been more helpful…"

They couldn't have been more helpful and efficient. Within 24 hours everything was up and running again, and I was able to meet my deadlines. Highly recommended.

"A frustrating experience"

I had been having problems with my computer not switching on and so after trying (and failing) to sort the problem myself, decided to take it into Frometech.

After a couple of days with them, when I collected my computer while I was initially hopeful about the problem being sorted, when I got home I was disappointed to find that it wasn’t working for me. After about 3-4 visits to Frometech, they eventually managed to get the screen working only to find that there were still issues with it and I had to take it in again. In total, I had to visit Frometech around twelve times (without exaggeration) and my computer was with them for around a month in total before I decided to use another repair business. Not only was not having my computer for this period of time very inconvenient but having to go into the office the number of times I did (either to take in or collect the computer) was also very time-consuming and frustrating. On one particular occasion, I went to pick up the computer (as arranged) only to be told when I got there that it wasn’t ready. It would have been much better if I had been contacted by phone or email and told it wasn’t ready before I took time out to collect in.

The price of the services that they charge, though not extortionate, seemed on the slightly expensive side, particularly for fairly simple things that were carried out that even someone with limited PC knowledge could carry out fairly quickly and easily and for much less than the price they were charging.

My experience with Frometech on this occasion has not been brilliant in general, but I did feel the service offered by Mike who was working on the desk was really very good, both in person and on the phone which made a bad experience a little bit better.

Frometech is clearly a rapidly growing local company and their offices are very fresh and smart and this gives you confidence that they are a professional organisation.

Overall, my experience with Frometech was quite negative on this occasion and while I may consider using them again in the future for as I believe this was probably a rare one-off issue judging by the other reviews, I may still look at using other IT repair businesses locally.

"Very friendly and efficient service."

Really know what they are doing and explain everything to you before any work is completed. Very highly recommended.

"Great service."

Needed a new laptop screen, phoned them and they done the rest, picked up and returned it as promised in time stated, no hidden extras, first class sevice, would recommend.