"Fast turnaround (usually better than…"

Fast turnaround (usually better than expected), they catch every little thing (and big thing).

"My experience"

The issue at hand does not concern the proofreader. In my view, her performance is satisfactory. I am experiencing difficulty with Eversull, Director of Sales and Marketing. She responds to emails and phone calls.
I had conveyed to her my desire for certain aspects to be clarified. She directed me towards the message box, allowing me to connect with the proofreader and seek necessary clarifications regarding the book, which had undergone proofreading. The editor was exceptionally pleasant she wasted no time explaining each modification and was incredibly prompt in responding to me, taking only two minutes or less. Upon receiving the answers to my inquiries, I received a message from Eversull.

Verbatim
This is half of the message from Eversull⬇️

It is not a regular part of our service to explain why we made the changes or suggestions we did. At this point, we've spent almost as much time responding to your questions as we did proofreading your document. I'm afraid that if you aren't happy with our work, perhaps you would be better off to find a service that works with children's books or other fiction. We do focus on business-to-business so maybe we aren't the right fit for you. 

***And I only asked 4 questions.***
My original review was removed. I had to submit paperwork to show my order and also the email from Eversull

Reply to company:
An aspect that I take great satisfaction in is being honest. At precisely 8:01 am, I posed an inquiry which received a response at 9:34 am, taking a few moments for them to reply. I'm not requesting that you instruct me on grammar. Since there is a section for communication between the proofreader and client, I fail to comprehend why it would be troublesome for me to ask a few inquiries that I have. As the website malfunctioned, I required your assistance in placing the order. It perplexes me as to why you displayed a unpleasant attitude when I asked a query. Being a client who is paying for the service, it is reasonable to seek clarification and answers. Additionally, I did not receive a refund. It is possible that it may take a few days for the amount to reflect in my account.
You explicitly directed me to inquire about my query in the designated question section, yet you express displeasure when I proceed to ask my question, which seems contradictory.
What is the purpose of having a question section if asking questions is not permitted.
Although I understand that I may not hold significant value to your company as an individual, receiving respectful treatment is all I desire.

"Professional and timely!"

Professional and timely! They did a wonderful job at proofing our project while following our company's style guide! Always great to work with!

"Excellent Customer Service and great work!"

My association has been using Proofread Now for YEARS! We have alot of Position Statements online and other work we have them do. I highly recommend them! Very easy to use the submission page, prices are reasonable. Sometimes I do the longest turnaround but still get the job back in a few hours. Whenever I have to had to call or email with a question, a customer service rep is very quick to respond. Always very nice and polite. If you have any doubts about using them for any work you need proofed, don’t hesitate! Proofread Now is a great company with excellent customer service! I NEVER EVER write reviews, so if I’m writing one, they must be good!

"Timely responses and great edits"

Timely responses and great edits, of course!

"I like the drawing tool"

I like the drawing tool

"Proofreadnow.com is excellent"

Proofreadnow.com is excellent. Even if we've already proofed a document internally, they always catch so many more important details. The service is invaluable!

"Efficient and accurate"

Efficient and accurate

"The ProofreadNOW team always does a…"

The ProofreadNOW team always does a stellar job and returns jobs on time.

"They always do a great job!"

Thank you for consistently delivering great work with fast turnarounds!