Frames Direct

Health & Medical
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856 reviews
Overall Rating
Customer Reviews about

Frames Direct

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Irene Yankey

5.00/5.00

"Fast delivery"

Fast delivery
Great customer service

05/12/2023

DT

5.00/5.00

"I am 100% satisfied"

I am 100% satisfied. My daughter was looking for the same frame as she had previously and couldn’t find anywhere. Then I found the same here and at the best price!

05/12/2023

M. Hart

5.00/5.00

"Ralph Lauren Frames"

I was happy to find these frames after I lost my sunglasses. They are in perfect condition and delivery was quick.

05/12/2023

Joanne Wheeler

5.00/5.00

"First experience"

First, the customer service I received on my first call. Second, the lengths they went through to ensure the correct prescription and fitting for my progressive lenses. The two people I spoke with through a week or two were both personable, helpful and professional. AND, I love my glasses! I plan to order progressive sunglasses soon - through Frames Direct. Thank you!

05/12/2023

Lewis Liew

5.00/5.00

"Defective Takumi TK1062 Magnetic Clip-on"

I am impressed with the follow-up done by your office which not only fixed the problem by sending the package overnight to enable me to get what I needed for the vacation. Thanks again and Happy Holidays to you all!

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I ordered Takumi TK1062 With Magnetic Clip-On Lens and received last week. Glasses is great, both frame and lenses looked good but the clip-on is just a trash. I believe the clip-on is defective in production process because it seemed like there is a layer of vagueness on it even after I removed all 4 pieces protective plastic and cleaned it well. I requested an exchange on it and FramesDirect wanted me to send back both glasses and clip-on but I need the glasses. And the glasses is just fine and I already waited 2 weeks for it, so I think I'll just trash the clip-on because it could cause potential accidents. I feel bad with this online purchase and this will be my last online glasses purchase because there is just no QA assurance on the product it shipped.

04/12/2023

Heather Watkins

5.00/5.00

"Frames Direct has been my go to!"

Frames Direct has been my go to, since 2014! The only company I trust to take care of mine and my 2 kids glasses! Always, get the best quality and customer service!

04/12/2023

Kevin J

5.00/5.00

"Exactly what I was looking for"

They had a pair of discontinued sunglassess from a manufacturer that I have been looking sometime for to replace a broken pair. Very happy they still had them and for a fantastic price.

03/12/2023

Edward Holloway

5.00/5.00

"Great product will absolutely order…"

Great product will absolutely order from them again. Came super fast and very polite.

03/12/2023

Leif Carter

5.00/5.00

"They did an amazing job."

They did an amazing job.

02/12/2023

Richie

5.00/5.00

"Order number 1922186"

FramesDirect has a great selection of glasses and sunglasses, especially Oakleys, at prices that can’t be beat. The team reached out upon placing my order to give me an approximate ship date, and again when my sunglasses shipped. A representative even called to make sure my sunglasses had arrived safely. It was truly a great shopping experience!

02/12/2023
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