"Ordered filters back in Oct"

Ordered filters back in Oct. No filters called several times. No filters lady keeps saying that will be dispatched. Very, very odd. Cancelled order and fashioned some from foam on ebay

"Useless"

Useless, obviously don't stock what they sell,zero communication...are they even still trading ? . don't waste your time and look for alternatives,there are plenty about.

"Don't believe all you read"

Nearly didn't orchard after reading reviews. I've had a great experience with them. Don't expect the order immediately they seem to make to order. Mine took about a month to arrive. Just received my second cover, I've got a few cars in the garage and currently 1 in a carcoon. Works a treat. The car is dry with constant airflow and stays dust free and keeps a fully charged battery.
I was kept up to date with the order, a lovely lady called Joyce rang to let me know they were doing the final checks and then it would be posted out to me. Couple of days later it was on my doorstep. Looking forward to getting another car wrapped up warm for the winter. Thank you carcoon and thank you Joyce

"Carcoon besteld"

Carcoon besteld. Er stond wel niet bij dat je 160€ douane kosten moest betalen om het naat belgie te laten komen. En bovenal kan je er hier niets mee doen want het is gemaakt op engelse stopcontacten. Kan je dus nog eens een adapter gaan kopen ook… Waardelood product voor zoveel geld! Klanten service trekt al helemaal op niets! Mijn raad: KOOP HET NIET!!!!

"Appear to not want customers"

Emailed a sales enquiry but never heard back. No answer to numerous phone calls and even their main UK distributer says they don't have any stock and Carcoon can't meet their stock requests.

What a shame as they have been going a long while and are UK based, but no point if they simply don't care about their customers.

I ordered an Airchamber which was with me within 48 hours and which I am very happy with.

"My experience of carcoon is from a few…"

My experience of carcoon is from a few years ago, I purchased an outdoor version in the smallest size for my mk1 mini and it is fantastic, the car is very well protected when I want to use the garage for other things. I have had mine years now and it still perfect. I am disappointed to hear that people are having issues ordering as id like to get another, hopefully they resolve this. I'm leaving this review to highlight, customer service aside, they are brilliant car storage solutions that are also well priced.

"Where is my order for new filters."

Ordered two set of new filters sept 2023, now March 2024....Nothing arrived. Poor customer communications and service. Not happy at all. Time to get your act together as a respected car storage solution, the product Veloce model carcoon is brilliant luv it. But parts replacement for service intervals is awful.

"As promised an update, its arrived!!"

As promised an update... despite previous reviews posted by others, Carcoon are still in business, my Carcoon ordered on the 4th December 2023 showed up on Friday 23rd Feb 2024. not the one I ordered as they don't make them anymore. My filter order was also enclosed. This is our 6th or 7th Carcoon over the years, the product is good, and had been improved with each version. But the lead times are horrendous, maybe a note on the website that orders can take 3 months may be advisable?? contact is also not the easiest, sorry Carcoon but that was what I found, many unanswered calls, messages etc. In Carcoon's defence, they have now taken down the unavailable items from the website, so that confusion is gone for future buyers, my filter order was included in with the carcoon, so some saving on postage which is appreciated, and I was charged the original price of the Carcoon I asked for in December, also appreciated

"Terrible Terrible service ordered…"

Terrible Terrible service ordered filter set Oct 23 still no sign of it and no feed back. Now mid Feb

"Don’t bother never gets anywhere"

Ordered filter sets from them 3 times and got confirmation but never goes anywhere. Tried calling and say the busy over Xmas, really bad company