"Great service"

Bought a gorgeous ski jacket, arrived within 2 days. Absolutely love it!

"First class service!"

Just bought ski boots from the snowtrax shop. Attention to detail and service from Paul was first class! Nothing was too much trouble or rushed - his primary goal was to make sure I had the right boots for me. Thank you.

"We took our children to snowtrax"

We took our children to snowtrax, it was something different that they haven’t done and they loved it! The adventure park behind was a added bonus too, spent hours there, plenty to keep them active and entertained.
What I would say let this place down is the fact it’s run by kids. We were greeted by a lovely lady who was very professional on arrival but that’s where it ended. When we were picking the childrens helmets one young man who was staff stood right next to us and said to another colleague ‘hopefully it’s not busy where it’s been raining an know one will turn up’. We thought this was off. We arrived 15 minutes early as advised on website for the safety brief except we were stood waiting until it was our time slot, on the dot, which was annoying when all these young staff were just stood around clearly not wanting to be there, the safety talk ate into our time, which is only half hour. more annoyingly the young girl over seeing ringoes tried cutting the time short by 3 minutes, and when you add up the delayed start time cos of the safety brief this was 5minutes gone!! It’s not on. All the young staff seemed to have a really bad and complacent attitude. Which sadly does demote the place especially if like ours it’s a bit of a day out with excited children. This aside it was a nice few hours In the outdoors and more importantly the kids really enjoyed it.

"Do not use the store"

Do not use the store! They were happy to take my money and tell me the order was going out that evening. But 24hrs later they sent me a email saying our stock maybe wrong and we don't have it. Then proceed to tell me it will take 3 working days to be refunded.

I'm disgusted at this company do not use.

"I have been trying to talk to someone…"

I have been trying to talk to someone but they don’t answer there phones. I have been trying for 3 days now.

"Great service"

I bought a jacket yesterday and it’s already been delivered today!
Less than 24 hours from purchasing! Great fast service
I can highly recommend

"Staff very friendly and super helpful"

Staff very friendly and super helpful. Kids love Ringos and play park.

Little disappointing to see a pile of litter below deck inside the pirate ship, next to the skeleton (poor chap). I suspect the staff don't know it's there but would be good for it to be cleaned up... think it was the same last August too when we last went along.

"Great Service!!"

Messaged Snowtrax via facebook, for some advice on a snowboard, bindings and boots for my 6 year old son. Dealt with Nick who i cant thank enough for taking the time to discuss our needs over the phone.

We got a FANTASTIC deal on the items we ordered, were delivered next day, and were exactly as we discussed.

Our new 'goto' shop for all things snowboarding. If i could reccomend anything, it would be carry more stock of popular items, but this is really nit picking.

Shop with confidence, a fantastic company to deal with!!!

"does not work on wooden porches"

does not work on wooden porches, my leg is bleeding

"I was a regular customer at Snowtrax…"

I was a regular customer at Snowtrax for many years, as I used to take my children to the ski slope and alpine adventure park regularly.
I have also bought, over the last 10 years or so, ski clothing, my snowboard, snowboard boots and bindings, I've had ski bindings fitted at the shop, and I also bought my ski touring boots there. In general I have always received professional service at Snowtrax, but this would not usually motivate me to write a review.
This review relates to my most recent dealing with the Snowtrax Store where I received some truly outstanding customer service from Bernie.
I had a problem with my Tecnica ski boots, and despite not being able to produce my receipt (I'm in Switzerland all season and the receipt is in England!) Bernie emailed Tecnica and not only did Tecnica provide the replacement parts, but Bernie also posted the parts out to me in Switzerland.
I would highly recommend Snowtrax Store for their boot fitting service. I also highly recommend Tecnica Cochise ski boots which have been amazing to ski in and comfortable on my feet even for 10 hours a day as a ski instructor. And thank you, Bernie, for being so helpful, professional, efficient and friendly.