"I paid for a flight pass and after months I was asked to pay additional fees"

I paid for a flight pass under the assumption that the price is fixed (this is the main reason for purchasing in advance 20 tickets). After a while, they came to me and asked for additional money for taxation increases or other increases (and temporary blocking ticketing issuing). The first time I paid. The second time I asked the airline involved and they convinced Optiontown to stop asking me additional money.

"Professional and friendly Assistance "

I have had the most comfortable expe nce dealing with Jennifer Smith when I needed to change flight bookings which I had made in advance after purchasing a flight pass with OptionTown.
I travel frequently and the OptionTown flight pass has been a saving grace on many levels, more so financially as the flights are reasonable and the carrier is a reliable and well-branded airline.

Thank you, Jennifer, for assisting me with the changes.
I will definitely be using this service more over the coming months and recommending to friends and family to opt for the same.

Regards,
Abduraof Ganie

"Mefiez vous cette société peut annuler…"

Mefiez vous cette société peut annuler votre pass sans raison. J'ai eu un remboursement partiel alors qu'il me restait deux vols à utiliser. Echanges avec eux pas de raison donnée. A fuir donc.

"Its a Disaster after paying full amount…"

Its a Disaster after paying full amount they took more then 16 hours to confirm my payment. When I went to do booking first it was taking long to enter in their website alway error.
I requested many times for help but they ignored completely.
When I got through and book my seats I received different flight tickets which I have not booked. Now they are asking me to go their website and change with penalty. Unfortunately I was ready to pay penalty but can’t do any changes on their website. I again requested for help but they only repeating same things I request everyone please be careful before buying anything from this company.
I spent more then 20 hours to sort 1 small issue but till now not sorted

"Absolutely abusive"

Absolutely abusive - they sell pass with details that exclude code shares and do not offer any solution or take responsibility when the company changes the flights and there are no flights available for the itinerary booked

"Just don't do it"

Last year, I purchased a flight pass that offered an unlimited number of flights, with the expectation that I would only be responsible for paying airport fees. Initially, the service seemed promising, and I was satisfied with the concept. However, as time went on, several issues arose that made the experience less appealing.

While the initial costs appeared affordable, I soon discovered that the provider, Optiontown, added significant service fees, which made the overall price much higher than anticipated. What seemed like a cost-effective deal quickly became less competitive as the service fees accumulated.

The situation worsened during the summer months when I encountered frequent booking issues. On multiple occasions, there were technical "glitches" that prevented me from securing flights, sometimes taking weeks to resolve. As a result, I found myself having to purchase tickets directly from airlines, as the reliability of the flight pass became increasingly questionable.

In addition to the booking problems, the cost of my tickets gradually increased. Initially priced at €49, the cost per flight doubled to €99 over a few months, making the pass less attractive as time went on. By the end of the year, I chose to book directly with airlines to avoid the complications and rising prices associated with the flight pass.

In conclusion, while the concept of an unlimited flight pass may seem appealing, my experience was ultimately unsatisfactory due to hidden fees, technical difficulties, and rising costs. I would advise caution for anyone considering this service, as the value proposition diminished significantly over time.

"Be careful!!"

Be careful!!!
I have a serious problem with Optiontown. 18 months ago, I purchased 20 flights from Frankfurt to Amman for a total of $7,000. Unfortunately, there is a contractual issue between Optiontown and the airline, which has prevented me from using any of the flights.
For 18 months, I have been trying to get my money back, but all my attempts have been frustrating. I have sent numerous emails, of which more than three-quarters have been ignored. The few responses I received were unhelpful and did not offer a satisfactory solution.
I even contacted a lawyer in the USA, and i wait!
I want to urgently emphasize: Be careful!

"Please don't use this service! "

Please don't use this service or pay a lot of attention. They make a lot of restriction to your travel date and it is not always easy to understand it before you booked. I just bought 12 tickets to travel with Ita Airlines and after paying i realized i could not travel during Christmas time (19 December 15 january) that make the flight pass useless. I immediately called and sent message (5minutes after paying) asking to cancel my pass as for my mistake and they refused. Their policy is no cancellation even for mistakes or just after one second. I will try to recover my Money with my bank and with a layer. But will never use this service again. Customer Services useless and they enjoy telling you they will not give you back your money! Bad!!
Update: after insisting it seems they will help me and covert ithe pass in credit. I wait their action to give a final update.

"The website is excellent and the site…"

The website is excellent and the site staff help a lot

"This is a huge scam"

As Optiontown now 6 months after my flightpass has expired and ask me to give them a review again; I will repeat myself...
This is a scam... I bought business class tickets as I am traveling a lot between Oslo and Johannesburg. However, it became obvious pretty early that they only have 1-2 available seats to cover this offer.

I ended up not being able to travel at all even trying to be flexible with dates for half of the travels and ending up not being able to utilise all of the procured tickets - and having to rebook one of them, ending up loosing at least 6000 USD.

Their customer service is a joke where at one point they said that there were two available tickets for me but I had to book them separately - then of course being able to book one and then had to pay for the second.

This was with Ethiopian and I cannot understand why they promote this scam; this puts my anger to also go towards them.

DO NOT SIGN UP. It is not valuable at all for any business travelers.