"Brilliant experience buying from spa…"

Brilliant experience buying from spa motors Brecon . Lewis was excellent to deal with , he arranged for my private plates to be transferred onto my new car which saved a lot of hassle for us . We had a minor issue which was promptly sorted by the very efficient team in the workshop .

"Great sales team"

Great sales team. Everything well explained especially with the finance as it was first time we used that.
Car sorted out really quickly including a MOT and service.

"Simon was very helpful from start to…"

Simon was very helpful from start to finish 5*

"Purchased a car from Carwyn great…"

Purchased a car from Carwyn great service and easy transaction, have purchased a car from here before and always easy process.

Update: a month later the car needed some warranty work and Darren booked it in and offered a curtesy car, work was completed to high standard and was updated with progress through out, great service.

"So easy to deal with,forthcoming with…"

So easy to deal with,forthcoming with all the information needed, everything completed to tight schedule...couldn't ask for more.

"Brilliant buying experience - Spa Hereford"

Brilliant buying experience - we didn’t feel remotely rushed and were able to look round the vehicle in our own time and take a decent test drive. All the staff were friendly polite and a pleasure to deal with. Shout out especially to Elliot for all his help answering our questions and making sure we were happy. I would definitely go back to Spa Hereford if we changed our car in the future even though it’s about an hour away from
us it was so worth the trip!
The dealership is spotless and super professional but with a really personal
touch.

"I had recently been shopping around…"

I had recently been shopping around different dealers for my new car as I had recently passed my test I felt as I went too most dealers nobody seemed on making a sale I approached spa moters in Hereford and was immediately approached by Eliot as soon as spotted a vehicle I liked I was offered a test drive straight away with no trouble as this was my first purchase of a car Eliot took the extra effort to make sure I was happy with everything and put brand new rims on my car which made it look stunning I am now enjoying my car for a couple of weeks now and would highly recommend spa moters thanks again for helping me with my purchase

"Left hanging on ripped off"

Bought my van from the Brecon branch in march 2023, with in a week I started having problems.
Just to start, I am a self employed carpenter and my van is my biggest tool I have.
Straight away
The ad blue reader was not moving off 0%
Took it back to them and they tried to fixed it many times
They then said that they could get it ‘mapped out’(not sure what this was) but if it was going to fix the problem then go ahead.
Later found out that this is ILLEGAL
They had the van for 7 weeks to sort out this problem.
My courtesy car was a clapped out ford fiesta(could not even fit all my tools in it, let alone materials)
Asked for something else, and I got a clapped out kia.
Then I had massive amounts of black smoke coming out of the exhaust, after a few more visits they said that this was normal.
After speaking to other garages this is totally not normal.
Then all the lights came on the dash, STOP,SERVICE THE LOT
Many more visits, They thought it was the DPF filter, They changed this and still all the lights were coming on.
After 8 months and many times of asking for a full refund, one of the directors ‘Gareth’ Said could not do a cash refund as it has been to long.
He offered me a van at cost price but would lose the 9k I have paid in deposit and monthly payments,(so basically pay 9k for a van that did not work from day one.
One conversation was ’So you basically have me by the *******, and to that he said yes, the other option apart from give it back for more time trying to fix it, was get the lawyers involved.
So another 10 weeks without a van.
They changed a couple of injectors and put another DPF filter on it,
Which I was told was an aftermarket one, turns out it was a second hand one. This is the most cheapest DPF filters you can get and totally pointless even getting fitted. Again only found out this pointless change after doing some ringing around myself.
Darren from Bacon branch was the only one which sounded liked he cared but now 16 months later and all the new information I have found out , he is just very good at telling people what they want to hear to delay you getting a refund.
If you get any problem within your warranty time with Spa please get a full refund and do not let them play you along like they did me.

"5* car buying experience!"

By far the most pleasant car buying experience I’ve ever had. Nothing was too much trouble, px, change of class on v5, private plate, full service and all MOT advisories acted on. Minor fault with a switch promptly sorted. Staff polite and helpful in particular Steve in the workshops and Carwen in the Brecon sales office. Highly recommend, 5* all the way!

"Rob was extremely helpful"

Rob was extremely helpful and informative from start to finish. He went through the for and against features of several models and never pressurised or rushed us at any stage. Their cars were extremely well presented. We are delighted with our new purchase and thank you again Rob for all your help.