"Still no delivery after a week!!!"

Still no delivery after a week!!!

"The shipping experience wasn't great"

The shipping experience wasn't great - mostly because of difficulty to track the items accurately. The company is very good, and the items will arrive. Just allow a week or so. The process is that DHL pass the items to Trans Global to collect customs charges, and Trans Global then pass the items back to DHL UK to deliver them. So the tracking is hard to follow, as the items disappear from the tracking at one end, and then reappear on the tracking once the customs charges have been paid. The DHL parts are quick, the bit in the middle with Trans Global is slow. The label printer works fine on Windows 10, but was designed in a pre Windows 10 era, so it was a bit clunky to set up, but once set up it works fine. The support and replies from the Zolemba were great during the shipping.

"Got there in the end!"

I initially left a one star review after waiting a month for my order not to turn up, and getting no customer service response after days of trying. However, since leaving that review and Loralee getting personally involved, it was only fair to change this review due to the service she offered. The order was a complete nightmare from start to finish, getting lost, delivering to the wrong address, but Loralee was in full contact and help get the issue resolved. Although it did take 6 weeks to eventually get my order, which isn't ideal, somethings are uncontrollable, and Loralee helped with whatever she could.

"BE CAREFUL IMPORT DUTIES"

I placed an order and all went smoothly. I have just got a huge customer import bill to pay. This is not made clear when placing the order and has actually made the order quite expensive.

"Very good service since the beginning…"

Very good service since the beginning having issue creating the account, to helping with the purchasing and delivery.

"Brexit Issues resolved in style!"

With Zolemba not being based in the U.K. the Brexit issues became apparent on the order with the shipping companies asking for fees for import and paperwork even though no duty or fees should be charged (not frictionless borders).

After initial issues Zolemba UK handled this with class and professionalism, in particular Loralee who has been first class in her customer service and support.

We initially left a bad review but this was not of Zolemba's doing and it is in fact BREXIT issues - Thanks so much to Zolemba for rectifying things in a very professional manner.

"Loralee is AWESOME"

Loralee is AWESOME. Brilliant customer service and a top notch product. Shipping is super fast and constantly updated to keep you in the loop. Thanks for the excellent service Zolemba, and thanks once again to the awesome Loralee for being so helpful and mega efficient.

"Perfect retail experience"

Great service, great range of stock. Were able to supply a printer that no other supplier had in stock, at a brilliant price (and arrived within a couple of days despite coming from the Netherlands). Thoroughly recommended.

"Excellent price and good thermal print…"

Excellent price and good thermal print quality

"Excellent compatible labels"

Excellent compatible labels at a reasonable price …would recommend to others.