"Sham auction"

Sham auction. Compare recent auctions and upcoming auctions on their website and you’ll see half of the items are relisted. That includes items with a hammer price, things that you bid on but don’t win, meaning that the house and associated businesses are bidding up their own items to protect sale price. It’s not an auction, it’s basically a shop, one where you’ll only pay over the estimate plus fees. Totally corrupt. How trading standards don’t investigate these guys doing this in plain sight I know not. Might give them a nudge myself. Besides, most lots are just naff, tatty and tasteless reproductions and house clearance junk. I saw an earlier comment with someone saying ‘stick to bonhams’. Honestly, that is the most bizarre and ridiculously flattering comparison. Lots road is more butlins than bonhams. Spiv heaven. I think we all know who wrote all of the favourable initial reviews. I bet there’ll be a sudden glut of 5 star reviews shortly. The most disappointing thing is this place could be great, it’s in a wonderful Chelsea/Fulham location but rather than making a go of it, they resort to this kind of petty scam, it’s a shame because what could be a thriving business will be sold off and made into flats. It’s a cartel. Avoid.

"inebriates who think there cool"

wot a bunch in lots rd these days,, back in the day roger could be a bit of a pratt , but now there all ,,, unhelpfull ,, hooray henrys , selling tat , they wont be there much longer at this rate ,,,,, another long term customer lost ,, my advice stick with bonhams , leave the lots rd gang 2 there snobbery

"Dangerous Business"

The receptionists are so incredibly rude and have nothing but contempt for the customers. But today it has dropped to an all time low. I have been buying from them for years, and yes the front desk people can be arrogant but today was extra special. After dealing with one person who was so rude and dismissive to me when I was asking about options to do a telephone bid, I decided to come back later to bid on an item in person which I won.

I went back to reception to pay and the cashier was also so rude and unprofessional when I was trying to discuss payment options. I asked him if he was ok? He asked me why!!?? And I told him that everyone on reception seemed in a bad mood and wondered if something had happened. He then asked me, “are you saying that because we are all black?” Whaaaaaaaaattttt???? Whaaaaaat????!! I was so gobsmacked I was speechless! He accused me of being racist because I asked him why everyone was in such a bad mood.

I told him that what he had just said to me was so offensive and so out of line and he had no right to say such indefensible things to me and I immediately asked to speak to the Manager. Needless to say that never happened. He then went on and on arguing with me, trying desperately to make this situation about race and me into a racist… I can not believe a company would have this kind of person on a front desk.

I left him and went to search for anyone to help me, finally I was able to get one employee to go to the desk with me so I would not have to speak to this horrible person on my own. He was behind the desk sniggering at me and then starting saying my full name and address out-loud repeatedly, trying to intimidate me that he knew my name and home address. No one who worked there stood up for me.

This kind of behaviour is intimidating and frankly I should have called the police… racism is taken very seriously in the U.K. and to be so wrongfully and casually accused of it is dangerous business.

I am sure nothing will come if this. He’ll continue to work there but I will never know because I will never, ever set foot in that place again… be warned.

"Very rude receptionist"

Very rude receptionist. Bad client service.

"Cheeky fakes are very, very common and it’s not accidental"

Quite a lot of the stuff sold as ‘unique items’ Are actually modern retail goods being drip-fed Through the auctions at seriously inflated prices.
See for yourself. Check out the previous auctions and look for items like “pair of Polychrome lobsters”/set of 12 Regency mirrors/faux pedestal/large gold cherries” and you will see the same popping up again and again and again.
These are not unsold repeats… I should know, I bought them all and yet two or three weeks later there they are again!!
Don’t get me wrong, I like the things I bought But they are not antique, an ‘interesting find’ or similar They are ‘everyday retail objects’ available at places like John Lewis for a fraction of the cost.
Sometimes I didn’t get the chance to check the items out in person and 2 large regency style mirrors turned out to be cheap (but fairly convincing) plastic knock-offs……. This is entirely deliberate and the descriptions are wantonly vague about
you have been warned!! (And so have I but I will be back there next Sunday…..to try and find something unique amongst the fakes…..if in doubt, stick to buying the furniture…..at least that is probably real.

"Very unprofessional"

They damaged an item I consigned and when I ask what is their policy in this case the answer was...

Well too bad!!!!!

Really unbelievable

"Phenomenally rude customer service"

Phenomenally rude customer service - refused payment method 'because of their coronavirus terms and conditions' these were not shown anywhere on the website, unless you specifically search for them. Nothing was shown under payment methods or my account.

Have been a repeat customer here for many years (both as a buyer and seller) and I this will be my last transaction - I am completely fed up with their rudeness and disdain for their customers.

"Lots road auction bizarre…"

Lots road auction bizarre staff reception very rude went to view rugs and carpets were not even on the premises impossible to view apparantly online but not in the building after adding up the commission I walked outside and noticed another shop next door selling rugs helpfull guy knew his stuff big section I was able to view at home and came out on top in my budget so ended up with an unexpected great deal 😊

"Disaster chaos"

Decided to sell an item at Lots Road and I regret it. The estimated valuation came quickly, but once the item had reached Lots Road, it was impossible to get a straight answer from anyone. I was contacted to ask the lowest price I was willing to sell for, and in response asked a question about what fees would be due. Nobody responded so I emailed again and called, but nobody knew. After trying to call 20 times, and only 30 minutes before the auction, I was told I had a greed to discount the item by 50% (I had not). The receptionist did not have answers to any questions about fees, and seemed angry at me about it. Ridiculous experience.

"I am shocked to see any positive…"

I am shocked to see any positive reviews on Lots Road. My husband and I have spent upwards of £100,000 over the past 5-7 years with Lots Road. Have always paid and picked up our items. Recently bought two small items and was unable to pick them up due to Covid and we had gone off to Greece Shortly after the auction. I get a “courtesy” call to say the items are no longer mine because I didn’t pick them up (despite in all these years I never picked them up by the deadline as I was buying every week). When I said it was an oversight, happy to pay , they said too late. I was like just charge me for storage as it says in your terms and he said too late. We are giving them back to the owner. When I said ask the owner if he is ok for me to pay for them now, he said too late! I bet they already resold it in last week’s auction and are covering themselves. Horrible, awful people. Will never spend another dime there. And not to mention, they lie about half the stuff they are selling. All reproductions and lots of fake art. Thank God for other real auction houses. I’d give them less than 1 star, if possible. More like an infinity of negative stars. Appalling customer service. No appreciation for long term customers. Yuck!