"Item Not delivered when they said it would"

Ordered item before Christmas I was not able to pick it up until the 3rd of January because I was out of town until then they said I couldn't pick it up till the 9th because that's when they reopen so I said could you deliver it before you shut down for the year because I need it on the 3rd to start the project and they said yes they could it is now the 8th and I haven't been able to contact them this whole time and theorder has still not arrived

"Reasonable price and good quality for…"

Reasonable price and good quality for my budget. Easy transaction and over the holiday period.

"Ordered on Dec 18 haven’t received my…"

Ordered on Dec 18 haven’t received my package despite 2 day dispatch communication. Store now closed till Jan 9 no one can confirm arrival.

"My rug came super fast"

My rug came super fast!
It’s exactly what it looks like
Would recommend again

"Goods still not available for…"

Goods still not available for collection 16 days after order submitted. Three phone calls to follow up. Brisbane warehouse awaiting delivery from Melbourne. Is it coming by pack horse? Won’t be using this company again

"Great price, ease of ordering"

Easy ordering, had to cancel as we ordered wrong size. Refund back in bank, ordered right size and it arrived within a week and it is now beautifully gracing our lounge room floor. Great price too!

"The Rug is lovely and well priced"

The Rug is lovely and well priced.
I had a bad experience with the delivery/courier and the company was impossible to contact.
The Flooring Guys were great ,they refunded my money so as I could choose to purchase elsewhere. The rug eventually showed up 3 weeks later. I called Vincent at the Flooring Guys to let him know, and agreed to repurchase.
I can only say wonderful customer service!
Thank you.

"The rug that I purchased has a chemical…"

The rug that I purchased has a chemical odour that is extremely strong. I had to wash it and leave it outside for a week and still the smell is strong and noticeable. It is very disappointing and concerning. I will not be buying from here ever again.

"So happy with the quality of the rugs…"

So happy with the quality of the rugs we received.

"Lovely rug"

Lovely rug. Delivered safe and soundly.
Very happy with this provider and would recommend.