"i placed a order which was in stock"

i placed a order which was in stock, i chased it for a update told it was out of stock, so i told them its for my sons birthday i asked if they could help, maybe a gesture of good will a discount as they are letting us down ,got a reply saying they are refunding me , i didnt ask for a refund at all , refund was done in 5 mins , no email from them asking if they can help, this is a terrible service , i work in sales would never treat a customer like that , very unhappy son ,i reply to there poor excuse i dont call £4 very good for all the problems you have caused and also i never asked you to cancel my order , you took it on yourselfs to cancel my order , i wish i read reviews about your poor company first of all then i would of used a proper company , please read reviews first customers then go elsewhere you will be glad u did

"I purchased a product on November 22"

I purchased a product on November 22, 2024, with an estimated shipping date of November 28 - December 2. Today is December 4, and I still haven't received the product, they also fail to respond to my emails, tweets, and support tickets. This company is an absolute disaster.

"Ordered a game they said they had in…"

Ordered a game they said they had in stock, they didnt. Took them best part of a week to tell me that, and now its been 3 weeks and im still waiting on a refund and at least someone to get back to me. Customer service response time is terrible if at all.

Update - its now 10th Dec i ordered this 2 months ago, no refund no game, cant ring them and no response still

"Avoid at all costs!"

The store is lying about recalls for Concorde on PS5 and it shows their integrity as a game seller I would highly avoid.

"They take payment and then cancel the order a few days later. "

They cancelled my order after a few days as a reason giving my request for cancellation which I did not ask for. They are unable to fulfil their sales contract. The delay on their part has meant that the product I bought is no longer available for normal money so that I am forced to pay several times over for the same item from other sellers.

"Pre ordered the new Zelda game for my…"

Pre ordered the new Zelda game for my grandson, and not only was it cheaper than anyone else it arrived on the day of release. It's great when a seller does everything they say they will.

"Very happy with this company"

Very happy with this company. They delivered pre-ordered game on the day of release; they aswered my email straight away when had a question - very professional - great customer service.

"Best platform ever in UK"

Best platform ever in UK. Thank you very much for sending my product

"The ordering process was simple and…"

The ordering process was simple and informative at every step. I liked how smooth the process was. We'll see how the actual product and delivery go but this is my preliminary on the company's site and online ordering system!

"Helpful staff"

Helpful staff, quick delivery!