"Still waiting.-Update: Received"

Still waiting.
I ordered at the beginning of June, received one email to confirm my order has being packed and ready to be sent out next day. It’s been a week now and nothing from the company. No ability to track either. Very disappointed.
Update:
I received the package 2 hours after posting this review. I had upgraded to 3 stars, as communication or tracking /shipment details could of been provided or better. I had looked at my order on they website and is still states " These items have not yet shipped".
My dog seems to like the cooling mat, I put him on the mat and he is staying on it so far(only been 10min).

"Scam, Beware!"

Ordered some face masks and they never arrived! In fact the tracking never went past "Processing". Tried to call them for information but the number they list is disconnected. Tried emailing them but they never reply. I even tried contacting them through Instagram but no such luck. Very unprofessional, please avoid!!!

"I was always so happy with basic…"

I was always so happy with basic boutique except on this occasion. I ordered on November 27 and I still haven't heard from them. Not even am I able to track down my order and I even call their number and no one answers. I don't know what's happening.

"This is my second time ordering from…"

This is my second time ordering from here. I am pleased with my order. It was fast shipping and a great price. Thank you for excellent service.

"Fairly good ship time"

Fairly good ship time. Tracking shipment could have been a little easier.

"In the past year or so we have been…"

In the past year or so we have been happy with your product. We always order from you. We are awaiting our recent order.

"Thank you"

Great price and received as expected

"Excellent company to do business with"

Excellent company to do business with. Nice face masks and great service.

"The kn 95 mask l received in the past…"

The kn 95 mask l received in the past were individually package and they had foam in the under bridge of the nose which are comfortable for me

"Quick delivery"

Quick delivery! Thank you so much!