"Introduced to Freckleface by a friend…"

Introduced to Freckleface by a friend and now use the melts on a daily basis. Beautiful fragrances that match your mood. Just used the online gift service (because I couldn’t get to a stockist) to purchase a birthday present and so impressed by the reasonable cost, superior packaging and speedy delivery.

"Happy happy happy"

I cannot express how much joy these little bundles of wax melts bring me now I have joined the wax melt club. They may be small but they really pack a punch. So many candles/reed diffusers/wax melts don’t have much smell at all but these can fragrance really large areas and smell divine. The coffee coolers are my favourite. The monthly subscription also comes with free gifts. Freckleface Home Frangrance I LOVE YOU! 🥰

"Poor customer service "

Item was stolen despite royal mail clearly not following delivery instructions. Refusing to do anything despite having a broken foot. Their position is I am to search high and low whilst on crutches or raise with police. Zero humanity shown, disgusting small business DO NOT give them your custom.

Updated: Reached out and they did nothing. Just suggested I go elsewhere to replace and spend more money. Despicable.

"I first bought the wax melts as a pick…"

I first bought the wax melts as a pick and mix at a local nursery and they smelt wonderful, so much so I then signed up for the subscription boxes a few months ago and have never been disappointed, thanks.

"Disappointing experience - Freckleface please take note!!"

I purchased a room diffuser from Freckleface having "bought in" to the story of the brand but the scent was so weak that I could not smell it unless I held the diffuser directly under my nose! The diffuser was in my home office which is a small space of about 12m square.
My wife and 2 daughters all agreed that the diffuser was not giving off anything like a reasonable scent,
I contacted Freckleface who did absolutely nothing but disparage my sense of smell and that nobody else had ever complained before. This is not the way to deal with a genuine complaint - I hold a Phd in marketing so I know how to build and damage a brand - Frackleface please note!!!!

"What a fantastic range of products."

Wow, I love the range of products available at Freckleface Home Fragrance, there are so many things to choose from.

"Lovely products and great delivery time"

Absolutely beautiful glass wax melt holder in amber which I bought with some RHS spiced melts. Lovely packaging and great delivery time.

"handmade soya wax melts"

handmade soya wax melts: absolutly gorgeous!

"Disappointed "

I'm really disappointed with the lavender wax melts as it doesn't smell of lavender at all.

"No exhange option so don't buy as a gift"

I received some bath bombs as a gift and emailed to ask if I popped into a store could I exchange them as I don't have a bath so will not use them. The reply was we DONT even exchange and that I should re-gift or donate.
Not great service so be warned if purchasing gifts