"I have purchased these before"

I have purchased these polytunne garden frames before and found them to be good quality long lasting and value for money.

"I will not buy from this company again"

I bought a polytunnel from Robinson Polytunnels on 21 October 2021 and I constructed it at the end of December 2021. I concreted the steel hoops into the ground as per the instructions and I opted for the trenching method as per the instructions for the polythene. Unfortunately after less than a month the structure collapsed unexpectedly due to the the steel hoops splitting in half (photos attached). When the steel hoops had split and collapsed they ripped the polythene, etc, so effectively the whole structure needed replacing. I contacted Robinson Polytunnels - but after showing them the photos and going back and forward with emails they refused to offer any sort of remedy, in particular I have not received a refund or replacement parts. The company has blamed my installation stating that in only installing a timber end frame at one end, I have effectively caused the steel hoops to fail. I do not agree with this conclusion, as can clearly be seen in the photos, the steel hoops have failed around the entire structure and in the middle. Steel should not fail in this way. The timber end frames serve as door frames and given the size of the tunnel I did not need doors at both ends. To put it simply, even on the side where the timber end frame is standing the steel has failed.
I believe this steel was faulty as it was supplied with holes - at the time of installation I was not sure the purpose of these but have since learnt they should not have been there. The most disappointing aspect of this experience has been the rude response I have received from Robinson Polytunnels. For example, in his latest email to me Stuart said “Good afternoon Harry,
Perhaps I had been too polite in my initial response, in an attempt to spare your feelings. However, it seems I should have been blunt with you from the outset.” This is clearly a very poor customer service.
I reserve the right to report this to trading standards as clearly someone could have been seriously injured when the steel split and collapsed. I also reserve the right to issue a small claim in the county court for my damages and to recover my costs.
To summarise, based on my experience I personally will not buy from this company again.

"10 foot polytunnel"

I recently bout a 10 foot by 10 foot polytunnel from Robinson Polytunnels and now i have it built i am very impressed with the result. I was told to expect a 10 working day wait due to their volume of orders but they managed to get it done quicker which i was happy about and they were in contact with me to let me know when it was coming. The instructions were reasonably easy to follow and i managed to get it built without any issues. Now it is up it is a very sturdy structure. Although the weather has not put it to the test yet, i am confident that with the ground anchor plate option i picked for the foundations is set into the ground more than deep enough that it wont be going anywhere. The metal tubes are of a good thickness for the size of the structure and the timber supplied for the door and base rail was if good quality, nice and straight and they sent more than enough. The polythene was big enough to easily overlap for a good fit. I would buy from them again because for the price i got an good sized structure but i expect this one will last me for many years.

"This is the second polytunnel I've…"

This is the second polytunnel I've purchased from Robinsons and I've recommended them to other allotment users. Great price, great product and great service. Wouldn't go anywhere else.

"Robinson's were great"

Robinson's were great. Really quick to respond to my query, their website was easy to navigate and the polytunnel tape I ordered arrived very quickly and was exactly what I had asked for.

"Excellent service as always"

Excellent service as always

"6M X 4M galvanised fruit cage"

The 6M X 4M galvanised fruit cage that I purchased is excellent; well made, sturdy and easy to assemble, except for the two issues mentioned below. If it were not for these I would have given five stars instead of four.
1)There were not enough cable ties supplied to hold the net on at the recommended spacing - I had to go out and buy some more.
2)The top net was not cut to size which meant it was quite fiddly to get to fit neatly.
The finished article though is excellent.

"Can’t fault this company."

We live in France and ordered new plastic and tapes to tie in with a trip back to the UK. There was a delay in Robinson’s receiving our order but they went out of their way to deliver our order to Oxford so that I could bring it back to France with me. Kept me informed at all times as to what was happening. Great service.

"Good product"

Good product - Few issues with the delivery, but was kept informed.
All in all a good product at the right price.
Thanks

"Great service and a great product."

My 15foot tunnel package arrived prompt and complete. I needed a few bespoke parts which were easily understood and added with no fuss. Much appreciated.