"DO NOT ORDER FROM HERE!"

Do not order from this place!

They sent me fake hair that shed and tangled so much I had to return it and then they held off on giving me a refund for weeks after even though they agreed to the return and refund.

They're a bunch of scammers.

UPDATE: The owner said that she wouldn't give me a refund because I had opened a case with my bank. She asked me to cancel the case I opened with my bank and she would refund me through bank transfer. After doing so, she refused to transfer me and claimed that because I opened the case Paypal has already taken the funds out of her account and refunding me would cause her to lose twice the amount I paid (??). I called Paypal and they confirmed that this can't be true because they never pulled funds from her. They confirmed she was lying and that if she asked me to cancel my claim with the bank it was because she was pulling a scam and knew I wouldn't be able to open a new case with Paypal.

The owner is a liar and a thief.

"I ordered 3 bundles and oh my days…"

I ordered 3 bundles and oh my days everything was amazing from the costumer service to product , the hair was the best hair I have order so far is true to the size. Everything was just amazing I 100% recommend to everyone

"Can I just say I love my wig 8 months…"

Can I just say I love my wig 8 months later! Like I buy wigs a lot and this Bob is still giving. The quality and stitching of the bundles is honestly quality. I don’t leave reviews on hair usually but this Bob is life and I had to come back 8 months later to write this. Worth the buck thank you 🫶🏾🤍

"Best quality hair and customer service"

I’ve waited a good 3 months before leaving this review. One word. OUTSTANDING! From customer service to the quality and versatility of the hair. I am so impressed it’s been my best purchase to date. I am certainly going to be re purchasing more from PVH. Rebecca you’re simply amazing! Thank you. I always get so many compliments on my hair.

"PVH are a great company"

PVH are a great company. Communication during the transaction process were on point. Becky was so polite and assuring - she deffo understands customer service. The full lace wig I purchased is amazing, definitely worth your money. The hair is off good quality, very full and neatly stitched. I felt like a real diva wearing the wig. I will certainly be purchasing again from PVH.

"My customer service experience with PVH…"

My customer service experience with PVH was great, they respond to my queries quickly and always kept me updated regarding my postage delivery. The few times I have bought my bundles from this company the hair always smells good , little shedding and in good condition.

"Amazing Hair & Service"

I have not had the best experience with hair companies in the past but it was the complete opposite with Precious Virgin Hair. I purchased x3 raw bundles and a 6/6 closure. I also had this made into a wig. The hair quality is fantastic! I was assured that it would be. Straightens and curls well and did not come with that chemical smell. I asked so many questions from my purchase until I had received my hair and they were happy to answer each and every one. I sent an image of my preferred style and they delivered just that!

Thank you so much Precious Virgin Hair for my hair and wig service! Will be purchasing again!

"PVH refused to refund me156£ after putting wrong bank details on their website"

I purchased a frontal for a 156£ With money transfer on the bank details that they provided on the website. After paying they told me that the bank details that they provided on the website were old and not up to date. They refused to refund me the money because they said they did not have access to that account even though while paying through online banking the account was verified as an open account. I asked them if They could still ship my order since I needed it for my birthday and since it was their mistake; they initially agreed and then turned around and changed their mind again, saying that even though it’s their mistake for not updating their bank details on the website they can’t send me the hair I payed for , and I should rather claim the money from my bank. At that point my birthday was just few days away and there was no way I could have got the hair on time from somewhere else so I had to repurchase the frontal (another 156£).They refused to give me back the 156£ from the first order that I purchased and they also refused to give me a discount for inconvenience on the second order because the frontal was already on sale, which was unbelievable since they didn’t even consider that I just wasted 156£ for their mistake!
I contacted my bank to get a refund and they contacted their bank whom came back saying that the beneficiary (PVH) refused to refund the money. So I contacted the seller again and she said she was never contacted by the bank and that other costumers had this issue before and got their money back (if they had this issue before why didn’t they update the bank details on the website then?!). After I was told she was going to contact her bank and apparently the bank said after 30 working days they will give an answer, the days passed and I am currently still waiting on a response and on a refund.
My bank explained to me that they can’t refund me the money if the beneficiary doesn’t give permission to its bank, so aside putting a complaint there’s not much I can do about it, and I feel like PVH has not and is not taking this case seriously from their end neither they are treating it as a priority.
The summery is I payed 156£ and never got it back neither I got a discount on my second purchase… which is ridiculous because it was PVH’s mistake as they were the ones that put the wrong details on the website. The hair was good quality but costumer service was awful to my opinion as they only cared about protecting their own money by holding the item until I repurchased it and did not show any concern about me wasting my money for their mistake not offering a discount on the second purchase either.
It was a horrible experience and I wasted a significant amount of money!

"Literally unprofessional delayed and a…"

Literally unprofessional delayed and a waste of time honestly they don’t give updates even though package is late you have to chase them 👎🏾👎🏾👎🏾

"“Raw hair”"

Ordered raw hair which clearly wasn’t raw hair, or even virgin hair I don’t think. It looks like they gave me cheap remy aliexpress hair which is dry thick and bushy. But the frontal they gave me is raw hair which was silky smooth and soft. The difference between the frontal and the bundles is as clear as night and day, ruined my plans of making it into a highlighted wig. Order was delayed and took about a month to arrive. Really disappointed. The one star is for the frontal and the fact that they communicated with me throughout but defo won’t be ordering again.