"Amazing Service of a complex adventurous trip!"

Reeha was absolutely incredible. We gave her the elements of a trip to Egypt and Jordon we wished to see, and she contructed a fabulous itinary. We were able to make tweaks to include things we wanted to do or stay, or areas we wanted to stay longer/shorter for.

The challenging part was once booked, unforseeable changes by the companies we had booked tours with, meant that we were going to potentially lose out on seeing part of Egypt. Working with Reeha to explore the options was easy, and after several conversations Reeha made changes to hotels/flights and a cruise, to make everything work perfectly, without any added cost or frustration!

I will now be using her for every adventure we plan!

"Egypt Escapes were responsive and helpful and found us a great holiday"

Egypt Escapes were extremely helpful in booking our holiday in the first place and then responsice in handling amendments when we neded them along the way.

The information and confirmations came quickly and clearly

"Great organisation."

We have had such a wonderful holiday and would thoroughly recommend Egypt Escapes to book through. I had a myriad of questions and they were always at the end of the phone to help. They answer their emails promptly and help us never far away if you need it. Our hotel is super, transfer and flight all went seamlessly. Thank you so much.

"travel centre had fantastic service off Stanley…"

Just had fantastic service off Stanley at Travel Centre (London) booking a trip to India.thank you Stanley great service

"Nile Cruise with peace of mind"

Booked all the Nile Cruise, trips along the Nile, flight transfers, taxis, hotel in Cairo transport to and from Cairo airport and it all went perfectly. You are certainly out of your Comfort Zone with a visit to Egypt and whilst away I had a few queries, emailed Egypt Escapes and received prompt replies and knowledgeable answers every time. Yes cuisine on the boat not to everyone's taste, also beware when on trips the guide will certainly take you to shops with interest, but they want you to buy their product. Egypt Escapes and the people they use were in our opinion first class

"A good company to deal with"

A good company to deal with - were worried at first but they were so helpful
Had a very memorable cruise down the Nile - very informative guide. Complaints about boats mooring are out of anyone’s control other than the Captain. Everything went very smoothly and was very organised.
Been meaning to post this for ages!!

"Great value, great trip"

Booked a brilliant trip to Egypt with this firm. Price was excellent, sales agent Reeha very understanding and put together a top notch itinerary, very knowledgeable. Stayed in El Gouna, Red Sea for 7 nights hotel and then Nile cruise on MS Emilio. Local reps were all great and work tirelessly, the love of their country shines through.

Only hiccup was our flight from Manchester was delayed by nearly 3 hours (frustrating as we missed evening meal) and we were worried we would miss the first transfer and have to get a local cab to hotel. Nothing to worry about as Meeting Point Egypt had 12 other passengers on same flight and transfers were coordinated to new arrival time.

Would 100% use this company again.

All the Best
Mike

"Awful!"

Awful!
Avoid at all costs!
I complained when we returned only to be told that “we don’t have to explain ourselves to you”
Not the correct response after hearing customer complaints!

"I am writing to make a formal complaint…"

I am writing to make a formal complaint against Egypt Escapes. My complaint is that you failed to provide me with a satisfactory service and information when I booked my Egyptian Cruise.
As my chosen travel agent I expected pleasant efficient communication to book a well planned cruise and day excursions most importantly trip to Cairo to see pyramids.
I booked a 2 week Nile Cruise 12/9/22-26/9/22

Accommodation with Meeting Point You Travel ref 501006498.
I was disappointed in the lack of clear communication from the very start of booking holiday
After my initial deposit was taken it was extremely hard to get though on telephone to customer service with my queries.
As a senior citizen and first time traveller I understandably had a lot of questions and wanted to be clear on what was to be expected.
So I had a few conversations with various staff members about itinerary and flight details. Some day’s phone would just ring without answer.
Despite my reservations I continued with paying instalments

However my experience on trip was not a smooth one either.

1 –On arrival at Gatwick our check in was first issue, our ticket’s said
2x check-in baggage selection, 1x holdbag 23kg total allowance 23kg.
We were told we could only take one suitcase. This caused a lot of stress and anxiety right from start of journey
- On arrival at hotel in Sea Beau Rivage we had two singe beds, as couple this was not acceptable to us, our bedroom had not been cleaned, dirty floor, bathroom and no towels. We had to call reception and request room be cleaned and bed made due to lack of mattress protector and two single beds. Staff then pushed the two beds together instead of relocating us to a double room. Sheets did not fit and bed was uncomfortable, mattress soiled. Not 5 star accommodation.
3- Cruise ship M-S Presidential Commodore was changed to Jamilia.
Which was a new boat however the first few days we suffered from headaches and nausea due to strong diesel fumes in our room coming though air conditioning unit and though out the boat.
We complained about this to rep and also on feedback forms at end of cruise. We were surprised this was not responded to on our return.
We have photos of back of boat which was totally black with diesel as was the one life boat. Visual example of the extent of the toxic diesel fumes.
The pollution and toxic fumes inhaled during these days caused sickness to us and other passengers. This is a concern we feel strongly about and will continue to seek others with same complaint by online chat rooms and forums.
In addition we were not informed of any emergency protocols or told where life jackets were kept or how to use. We only discovered life jackets by accident when we happened to look under bed day before leaving.

4- Trip to Cairo, we were very disappointed that we didn’t get to see Pyramids which was to be a highlight of our holiday. However it wasn’t until we got to hotel we were told this was a 1.30am start to the day and would be several hours drive to Cairo and back. This was NOT stipulated when booking trip. We were not told details for this excursion or given alternatives. Had we been given full information we would have opted for flight to Cairo instead.
We had to cancel trip which was great disappointment and cause of friction to our holiday.
We cancelled within to time frame allowed, however didn’t receive refund until 6 months later.

These incidents caused my partner and I high anxiety, sickness and disappointment, mostly the cancelled Cairo excursion totally spoilt trip as that was to be the highlight of the holiday. You go to Egypt to see the pyramids.
In my view, we weren’t given satisfactory customer service during booking, poor information regarding Cairo excursion. Our hotel stays was not 5 star value as sold to us, sickness from cruise inhaling toxic fumes and not having any satisfactory response to our complaints at the time and delay in refunding monies owed.
Mistake with baggage allowance on booking details, all infringed on a peaceful enjoyable holiday.
As our service provider for such a poor experience I would ask for monetary compensation of half the cost of holiday, it has now been confirm that the real reason , WARNING holiday makers staying at hotels in HURGHADA dont go in sea early morning SHARKS
attack are being kept silent.
This complaint not resolve, or acknowledge by egypt escape , would never use again EJ nelson-homiah

"We have recently returned from…Nile Cruise and Stay Holiday"

We have recently returned from Christmas in Egypt (cruise and stay) and have to say everything went seamlessly.
We booked back in March and all confirmations were sent within 24 hours and all vouchers matched the requirements detailed on the phone. Before flying Easyjet amended the flight times by 1 hour each way and we were informed of this by Egypt Escapes the same day and new transfer details sent.

The holiday itself was excellent. The reps were waiting for us on arrival in Hurghada airport and took us and another party to the hotel. We stayed in the Labranda Royal Makadi Hotel (5* all inclusive) for the first 5 nights, then sailed on the MS Emilio (5* full board) for the 7 night cruise before returning back to Labranda for final 2 nights.

We took out the full excursion package at the time of booking for the cruise and these we highly recommend. The Meeting Point guide who lead all the trips was knowledgeable and had no issues answering all the groups questions. All cabins on the Emilio are outside facing so everyone gets Nile views and we requested upper deck at point of booking and we got this which was great.
The Labranda Makadi was excellent as well. Huge amounts of food choices, plenty of facilities, right on the beach and staff were superb.
Would 100% recommend this Nile cruise and stay holiday and we plan on visiting Egypt again in 2025 to visit the new Egyptian Museum in Cairo and will definitely be contacting Egypt Escapes to assist with this.