"I feel scammed"

I feel scammed. I bought 3 machines (ultimate pro, trilogy ice and power sculpt) we had an offer on for around £38,000 for the 3… I paid the deposit then paid £28,000 out of my father inheritance money and now the £28,000 I paid is nowhere to be seen because after speaking to the lady who sold these to us she confirmed we only had £8,500 left to pay, NOPE APPARENTLY WE STILL OWE £21,000 after been paying over £500 a month for just over a year. Math isn’t matching up!

Contacted to the company as our powersculp machine randomly stopped working and we now have to pay over £700 to send an engineer out, £700!!!!! Absolutely outrageous, we can pay a monthly fee to help cover SOME of the amount but that’s well over £1,000 why would we need to pay that much monthly for machines that are supposed to be ‘THE BEST’…. The machine has not been ‘overused’ we’ve done everything we were supposed to with it and now it’s randomly stopped working?

If you are thinking of going with this company for your machines, I’d look elsewhere… after I called up NUMEROUS times regarding the amount I apparently still owe I have not heard back from ANYONE it’s been months now and I wish I could turn back time and never get anything from this company. Will not resolve your issue or even contact you back if you have one.

"Don’t buy machines they are not worth it . "

Awful customer service.. once you buy machines no after support.. it was messy they didn’t had my right address on salon finder !!!
I bought cos of my friend who insisted otherwise I would not have invested!!! Paying for these every month from my pocket .. my clients prefer THE HYDRA FACIAL not these …
Caused unnecessary debt .. can even sell these and my Derma force is brand new bought since 2021 not even a single client got interested!!!! This company is scam !!! They charge so much for engineering visit or service care packages complete rip offf !!! I HaTE this company !!! Pls be aware before of purchasing from this company !!! Also they not helpful with after training support too .. rubbish!!!!

"The MD has changed this whole business and installed my confidence in the company "

After a very disheartening start to my journey with these machines my issue was addressed & resolved by the new MD Dale Needham.

After such a short time of him taking the lead he’s made great change and has /still is keeping contact to rebuild my confidence in this company & the machines, I’ll look forward to my future partnership with 3D

Thank you again Dale


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"Similar experience to Corrie - faulty machines, huge debt"

Similar experience to Corrie. The vaccum stopped working just over 12 months after purchase on the Ultimate Pro and the Dermaforce handle packed up too, luckily a couple days before the 12 months so they replaced that without issue so Ill give them that. They Weren't interested in helping with the ultimate pro however, only asked me to pay a couple of grand for cover for the next year. Probably so high as they know the machine will fail again. You don't expect such expensive machines to break so quickly. They were looked after and cleaned exactly as they had told us. The machine handles were never dropped or damaged. Now Stuck with a faulty machine, another 3 years worth of lease payments, and then will have to fix the machine before handing it back! Initally was told it was a hire purchase and that I would own the machine when it was paid off, then tricked into signing a lease hire agreement which says in small print "you wont own the machine after" £31k in total for two machines that broke in the first year. The machines are only used a handful of times per week, not as lucrative as people make them out to be. Fabulous. Never again

"Updated review "

This company has now resolved our issue bu offering us an alternative machine. We are now happy with the outcome from this company and are excited to try out our new skin scanner.

"Edited review "

Great company we are happy with how our complaint was resolved and are looking forward to trying our new skin scanner!

"muched improved"

After a rocky start with the company and numerous issues with our machine we have finally come to a resolution and our machine issues have been resolved. Dale was a massive help and i hope to gain lots of clients from this new treatment.