"Pleased to hear this bunch of sharks…"

Pleased to hear this bunch of sharks have left the pool.
After getting the minelab repair contract, they must have done more aftersales damage to the brand than could be imagined.
Now servicing is back with MSR normal service has been resumed.
Good riddance to bad rubbish
Now reported for fraudulent practices as website is still active and taking orders that will never be honoured.

"Joan Allen closed last year but they…"

Joan Allen closed last year but they have left their website running. Their companies house listing shows the appointment of voluntary liquidators. A whois search shows that they renewed their domain name in Nov 2023 despite announcing closing in September on Facebook.

According the below reviews, they are still accepting orders through their website but not dispatching them. If you use their website, you will lose your money.

"Ordered a pinpointer on 10th Oct"

Ordered a pinpointer on 10th Oct, received order confirmation immediately. After this no delivery or communication, response to email or phone. Seems insolvent but website still active.... BEWARE...

"Item not received"

My partner ordered an item on the 14/10/23 and paid £129. Order confirmation was received. On the 28/10/23, emailed the company asking if there's an update on delivery, no response received. Called the number given on the order confirmation, nobody answers, goes straight to answerphone. Message left, but no response received. Sent another email to sales, no response so far. Just checked Trust Pilot, and saw somebody posted a review on the 21/10/23, saying Joan Allen company gone bust? Their website is still operational, no indication of any problems.

"Joan Allen Bust"

Ordered a pin pointer which arrived and was faulty.
Returned and credit put on my account. I have recently been advised that they are insolvent and have received no reply to attempted correspondence. Do not order anything from this company as you are almost certain to receive nothing. I fear a lot of people have lost substantial amounts of money.
There facebook account confirms this.

"Great customer service A1 experience highly recommended"

My first visit to the shop today and I was thrilled with the great customer service from the lovely lady there. As a novice she was extremely helpful and gave me lots of time and assistance to find what I needed for my first dig!
Couldn’t recommend enough, very friendly and knowledgable - will definitely buy from again

"Paul Keating made us feel extremely…"

Paul Keating made us feel extremely welcome and comfortable. We are new detectorists, and even though we had already bought our Nox 700's, he took the time to demonstrate the various features which will make us better detectorists...hopefully! Great products, great service, great 'finds' display, and just generally great 👍. We will definitely buy our products from this establishment from now on.

"Equinox 900"

Equinox 900

on purchasing a new metal detector and all the bits to go with it, I choose Joan Allen, and so glad I did, the staff really help you in everyway and I couldn't be happier with them, they kept me informed of the stock expected time in store and I asked them for a specific day to deliver on which they did.
Friendly staff and a online experience.

"Equinox 900 purchase"

After ordering the wrong machine online the staff at Joan Allen worked tirelessly to get it all sorted and my order moved onto the right queue …. That’s right I did say queue ! I did wonder to what limit I had pushed their goodwill …… because I knew there would be more of it required ! As I had a rally booked for later in February and I realised things were going to be tight when it still hadn’t arrived after 2 weeks ! It’s simply unbelievable that the popularity of the hobby has gone through the roof, I suspect Mackenzie Crook and Toby Jones might have something to do with it …. That and the release of the latest versions of the Minelab Equinox series of detectors, that were being unloaded through one door and straight out the other, Minelab just couldn’t make em fast enough ! My wife would phone Joan Allen shop every lunch hour only to be told the same answer ‘ No, not yet ‘ it got that close that a member of the Joan Allen staff even offered to loan me his own personal machine if the Equinox 900 that I ordered didn’t come into the shop, above and beyond the required level of duty, I’m not sure I could have made the same offer had the situation been reversed ! After what seemed like a hundred phone calls ( 200 to the staff ) ! And 4 long weeks it was there ! the staff member exclaimed to my wife, it was already in the post on Thursday morning for a Friday delivery a quick familiarisation on the Friday evening for a Saturday departure to the dig, I’m willing to bet the staff at Joan Allen detecting were pleased as they could help other members of the public now !! In all seriousness the team at Joan Allen did a fantastic job in a difficult situation, and I can’t thank them enough.

"First order with Joan Allen - great customer service!"

Placed my first order with Joan Allen Metal Detectors today, and it was a delightfully refreshing experience - great engagement and customer service, behaviour which now seems to be woefully lacking in so much of our day-to-day dealings with commercial (and government!) entities. Top marks to Joan Allen MD!