"I always get the help and clarification…"

I always get the help and clarification that I need when I call support and I can trust that the answers I receive are accurate!

"They respond promptly to all emails and…"

They respond promptly to all emails and support calls!

"Great customer servic"

Great customer service.

"Always professional"

Always professional

"MRI Support"

We have a number of minor support issues and some updating kind of changes happening lately. I'm very pleased with the timely and informed responses we are receiving from the MRI teams.

Bobbie Tate is our new rep. I'm so pleased to meet her and look forward to working together.

Thanks MRI

"Great Customer Service"

Took the time and care to make sure my problems were addressed in a timely manner.

"It is not easy to navigate"

It is not easy to navigate, and other than watching full videos or a long list of FAQ, there is little online help

"It worked"

It worked! It was easy!

"Your service people are 5 stars! Software not so much...."

Your service people are 5stars!! Kind, understanding and patient. I only wish I did not have to call so much because the software so not user friendly. Your main screens, ways to connect documents and general 'ease of use' is a 1star. Thank goodness for your people in service, otherwise I would have been out of my mind trying to use it. Please update your software pages--to make it easy. I am begging!!

"Support Service Failure"

I have been using VaultRE since its morphing from My Desktop and subsequent sale to MRI Software. Please do not depend on their support service. It is non existent and at best, takes several days to get any response at all with an actual solution even longer. Consistently a fail with many major issues never resolved. Disappointing