"Fibbing!!! Not shipped!!! Not expedited!!!"

Hard to rate when EXPEDITED product doesn't ship.

Label printed, received email saying product "on it's way" ... NOT true.
Carrier has not received package.

Not a good start.

Might I add, since order 1 didn't arrive- I placed another order - same address. Absolutely SAME thing happened. Very frustrating.

"No answer to emails regarding returning…"

No answer to emails regarding returning a product! Tried calling and messaging on FB too.

"Horrible"

Horrible. Adds items to your bill. Adds an unwanted subscription. Terrible company. Rip off

"Wow, talk about a serious decline in customer service"

I have previously purchased from this company twice before and had no need to contact them or escalate any issues, but after purchasing my third order on 7/11 and having my credit card charged on 7/13, still not receiving any order update or shipping confirmation by 7/18 - I had no choice but to contact them. The CS agent (Tiffany/Roxanne) said that there was an error in their order system and they would will expedite my order to next day shipping. After not receiving any kind of tracking number or next day air shipping confirmation, I contacted them again today and was told that my oder would take an additional 2-4 days for my next day item to ship. What??? I was growing frustrated, I was now completely out of CBD products, so I contacted them again to just cancel my order and issue a full refund so I can go buy some local due to the delay. The customer service person (again Tiffany/Roxanne) literally did not read my order and proceeded to tell me that one of my items was now out of stock and "soooooo sorry!!" GRRRR....I had no choice but to call them on their 1-877-606-2069 number to request a refund. The CS agent who answered my call was not only unprofessional, lacked any personality, rude, but also acted like she just woke up or hit their product a little too hard. I felt like I called someone's home and their teenage stoned out of her mind daughter answer the phone, this was not the experience you would expect from a serious or legitimate business. Talk about a really poor customer experience! Sorry Sunday Scaries, purchasing CBD products from you is scarier than facing my worst week without the help of CBD.

"Shipping on their end takes a long time, customer service isn't the best"

The products are good, I've ordered and received 2 of the Extra Strength bottles. I'm not too happy with how long it takes for things to get to you though. My current order, I decided to pay extra for priority shipping (2-3 days) and they haven't even shipped the order after a week (mail hasn't even recieved it from them). I thought since my last order took so long maybe paying extra would help, but nope.

Once it's in the hands of the delivery service, there isn't much you can do about it, but much of the wait comes from how long it takes you guys to bring it to them in the first place.

Edit: When I posted the review it was 7/16. It is now 7/25 and all of my items have been shipped as of today... but I ordered Jul 10th and paid for priority shipping. I'm not really happy with the customer service, one of the things I ordered apparently was out of stock and then it was in stock? Happy to be getting it, but I think I'm gonna look for CBD elsewhere.

"No contact from the company. Trash."

No contact from the company. Absolute trash. Never order from them. If you have any issue they will ignore your emails and there is no other way to email them. They will take money from your account, send nothing and then when you email them you will still receive nothing!! I had to contact my bank to to get them blocked from taking money from my account and sending me nothing.

"No effect what so ever I would have…"

No effect what so ever I would have been better off buying a packet of haribos.
Very disappointed as I was in need of a pick me up and all it don’t was satisfied my tastebuds for all of 2 minutes.

"Beware the pop-up window that appears…"

Beware the pop-up window that appears as you are placing your order. If you react too quickly like I did it will cost you an extra $39. Very deceptive practice, I feel like I was tricked out of my money.

"Quick and easy!"

Really good product, was so easy to order and came really quickly!